In an effort to enhance ETS support services, effective August 2, calls to the ETS Call Center (extension 4357) ‘options’ will be modified.
Calls for software and hardware problems related to the use of personal computers (both options 1 & 2) will now be combined under option 1, ‘All computer related problems’. Call Center personnel will then assess the call and either assist the user in a resolution, or prepare a job ticket which will then be sent to the CNS personnel for a resolution.
Once the job ticket has been received by CNS personnel, the user will be notified via email that it has been received. Our goal is to streamline the process to reduce wait times and improve communications.
ETS Call Center
ETS Instructional Technologies / ETS Communications & Network Services
08/02/2010 |