Example

Customer Service Skills:

Demonstrate consistently high levels of professionalism and courtesy with both customers/guests and employees Welcome customers/guests with a smile, make them feel at home Remain aware of customer/guests needs and travel related issues Effectively responds to customer/guests requests by placing special orders, and arranging for any changes to their itinerary Consistently provides quick, well-timed and professional service Interfaces with appropriate departments for prompt and accurate service to customers/guests

Computer Skills:

Peripheral device configuration and troubleshooting Expansion card and component configuration Familiarity with DOS, UNIX, Windows, NT Server, NT Workstation, HTML, Java, Microsoft, Adobe, Netscape, Internet Explorer, etc. FTP software and file server software PC hardware and software support Web-page creation and graphic design