Cisco Phones Quick Reference Guide

Personalizing Your Phone

LCD Contrast Control & Ring Settings

To adjust display contrast, while set is idle

  • Press Settings Button
  • Select User Preference
  • Press Contrast
  • Press Up or Down softkey
  • Press Save softkey
  • Press Exit softkey until back to Main Screen

To change ring tone, while set is idle

  • Press Settings Button
  • Select User Preference
  • Select Rings
  • Select Default Ring
  • Highlight each ring tone and use the Play softkey to listen

To select desired ring tone

  • Highlight desired ring tone
  • Press the Select softkey
  • Press Exit softkey until back to Main Screen

Note: You can select a different ring tone for each shared line on your phone set

Placing a Call/Redial

Placing a call - you have several options when placing a call from your Cisco phone

  • Lift handset OR
  • Press Speaker button OR
  • Press New Call softkey OR
  • Key in desired number
    • 4 digit extension OR
    • 9 plus outside number (NO return dial tone after pressing 9)

NOTE: You can key in number first, then press Dial softkey and lift handset

Redial allows you to redial the last number you called.

  • Press Redial Softkey

This can be used for internal or external numbers.

Placing Two Calls from the Same Line

You can place two calls from the same line on your Cisco phone

  • Make first call
  • Ask caller to hold
    • Press HOLD softkey
    • Press New Call softkey
    • Dial next number (can be internal or external)

If second call is busy, unanswered, or refused:

  • Press EndCall softkey
  • Press Resume softkey

To alternate between two calls

  • Highlight the held call by using the Navigation Button
  • Press Resume softkey

If you wish to join the two parties:

  • Use navigation button and highlight held call
  • Press more softkey
  • Press Join softkey

Answering a Call

You have several options when answering a call on your Cisco phone

  • Lift handset OR
  • Press Speaker button OR
  • Press Flashing Line button OR
  • Press Answer softkey

Answering Multiple Calls

While on active call, you hear a call waiting tone

  • Press Answer softkey
    ** first caller automatically placed on hold

While on active call, another call comes in on a shared line

  • Press Amber Flashing Line button
    ** first caller automatically placed on hold

Switching between active calls on one line

  • Use Navigation Button
  • Highlight the caller you wish to speak with
  • Press Resume softkey
    ** other caller automatically placed on hold

Switching between active calls using two or more lines

  • Press desired Line Button
    ** other caller automatically placed on hold

Call Back (formerly CAMP)

Used when you receive a busy signal on internal calls

To activate Call Back:

  • Press CallBack softkey
    When the extension becomes available your phone will “chime”
    You have the option to:
    • Press the Dial softkey to complete call
    • Press the Cancel softkey to cancel call

Hold

Allows you to place caller on hold while you retrieve information for that call

During active call

  • Press HOLD softkey

To retrieve your held call:

  • Press Resume softkey or Line Button

If multiple calls are on hold, use the Navigation Button to select line

  • Press Resume softkey

Join

Allows you to join two active calls on same line.

While one caller is on hold and another call is active:

  • Press Navigation Button to highlight the held call
  • Press more softkey
  • Press Join softkey

Transfer

Allows you to transfer a call to another extension

Announced Transfer

During active call

  • Press Transfer softkey
  • Dial Extension Number
  • Announce Caller
  • Press Transfer softkey
  • Hang Up

Unannounced Transfer

Should be used when transferring a call to a department using a call processing application i.e.: Admissions, Bursar, etc.

During active call

  • Press Transfer softkey
  • Dial Extension Number
  • Press Transfer softkey
  • Hang Up

Transfer to a Voice Mailbox

Transfer a caller to a voice mailbox

During an active call

  • Press Transfer softkey
  • Press * Extension number
  • Press Transfer softkey
  • Hang up

Conference Call

Allows up to five(5) parties in a conversation.

Call the first person, and then use the steps below to add each new party

  • Press more softkey
  • Press Confrn softkey

You will hear dial tone

  • Dial next Ext. No. or dial 9 and outside No.

While on line with that party

  • Press Confrn softkey to connect all parties
  • Repeat above steps to add additional parties

To reconnect with conference if call is refused, busy or isn’t answered:

  • Press EndCall softkey
  • Press Resume softkey

Note: While on conference call, internal parties can press the more softkey, then ConfList softkey to view a list of the parties currently in the conference. An * designates the initiator of the conference in the list. Initiator can remove anyone from the conference.

Pick Up

Allows you to answer a call to an extension in your pick-up group. Display will show the extension you are picking up and the calling party.
You have a choice of answering the call OR letting it proceed to voice mail.

  • Press PickUp softkey displays above information
  • Press Answer softkey to pick up call
  • OR call proceeds to the called party’s voice mailbox

Call Forwarding

Allows calls to go directly to your voice mailbox OR ring at another extension.

To your voice mailbox

  • With handset in place press CFwdALL softkey (you will hear confirmation tone of 2 beeps)
  • Press messages button or 8300 (you will hear confirmation tone of 2 beeps)

To another extension

  • With handset in place press CFwdALL softkey (you will hear confirmation tone of 2 beeps)
  • Enter extension number (you will hear confirmation tone of 2 beeps)

NOTE: See Forwarding Shared Lines tab

Park

Allows you to put a caller on hold at a specific number and use another phone to retrieve that caller.

During active call:

  • Ask caller to hold
  • Press more softkey
  • Press Park softkey (display shows the park number the caller is parked on)
  • Make note of this number (displays for 30 seconds)

To retrieve the Parked Call:

  • From any Cisco phone, dial the park number (call will be held for 5 minutes)

Speed Dial

Allows you to set up a code or button (if available) for your frequently called numbers. This is done through the internet.

To set up Speed Dial Numbers:

  • Launch Internet Explorer
  • Type in https:/mcc-b083/ccmuser
  • Click – continue to this website (not recommended)
  • Enter network user ID
  • Enter network password
  • Select User Options drop down
  • Select Device
  • Select Speed Dials

You are ready to enter up to 99 speed dial numbers:

  • Available Speed Dial buttons and/or
  • Remainder as one or two digit Speed Dial
  • On campus numbers
    • enter the 4-digit extension ie: 1234
  • Off campus numbers
    • Enter 9 + 7 or 10 digit phone number ie: 92922000
  • When finished – click Save
  • Logout

NOTE: You can print the internet page as a reference for your speed dial numbers

To Use Speed Dial:

  • Press speed dial button on phone set OR
  • With handset on hook press one/two digit number
  • press AbbrDial Softkey

Forwarding Shared Lines (other lines on your phone)

To forward shared lines on your phone:

  • Launch Internet Explorer
  • Type in http/mcc-b083/ccmuser
  • Click – continue to this website (not recommended)
  • Enter network user ID
  • Enter network password
  • Select User Options drop down
  • Select Device
  • Select Line Settings

You can now forward the shared lines on your phone to either the voice mailbox or to another extension number.

  • Check either voice mailbox or enter extension number
  • When finished press Save

NOTE: There will NOT be any visual indicator on the phone set that a shared lines has been forwarded.

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