- Ordering a Personal Computer
- New Computer /Peripheral Equipment Installation
- Troubleshooting and Repair
- Cascade Computers for Academic Services
- Upgrade Software
- Service for an Employee Relocating
Information on Ordering a Computer
The College has implemented a Computer Deployment Plan (CDP). This plan covers the majority of operational departments at MCC. If your department is under this program please contact one of the following Liaisons to assist you:
- Academic Services, Bob Cunningham @ ext. 2169
- Administrative Services, Mike Quinn @ ext. 2151
- Technology Services, Donna Pogroszewski @ ext. 3202
- Student Services, Dick Ryther @ ext. 2122
If you do not fall under the Computer Deployment Plan or have been approved to purchase a Lap Top or a Mini Lap Top please go to the M: drive following the path below:
M:\MCC\Pricing\Computer\Laptop\and choose either 13” or Full size.xlsx
Then, by using the information in the spread sheets available and speaking with your area’s technology liaison you can contact the Purchasing Department to place your Computer order.
Information on Ordering a Printer
CNS recommends that printers that are being purchased have built-in network connectivity to serve multiple users. When your department is ready to purchase a printer please check with your area’s technology liaison to help determine your department needs. You can then review the recommended printers suggested by CNS by going to the M: drive following the path below:
M:\MCC\Pricing\Printers\Printer Selection List.xls
Once you have chosen the printer that will suit your needs, contact Purchasing to order your printer.
Once the above items have been ordered, purchased and received someone from the CNS Department will be in contact with you for set up and/or installation.
New Computer/Peripheral Equipment Installation
Shipping and Receiving delivers all new personal computers and peripheral equipment (printers, monitors, etc.) to the CNS Department. Upon receipt, in the CNS Department, someone from CNS will contact you to set up an appointment for installation with one of our technicians in a timely manner depending on the current workload.
Troubleshooting and Repair
If you are experiencing problems with your computer or any of its peripheral equipment, you should call our Technology Support Line extension 8324 (TECH) and follow the prompts that apply to you. A technician will work with you to resolve the problem over the telephone and through remote access to your computer. If the problem cannot be resolved, a trouble ticket will be written and assigned to a technician.
Cascade Computers for Academic Services
Personal computers that were previously in a classroom, lab, or learning center are cascaded to faculty members or other members of the Academic Services Division through the college's cascade program. A faculty member should request a computer upgrade through their department head who will, in turn, submit a request to Bob Cunningham. Additionally, we monitor computer equipment through numerous reports and will provide cascaded computers when available.
Once we have prepared the computer for redeployment, we will set up an appointment with you to install. Prior to delivery and set-up, we ask you to move any files stored on your C: drive to the M: drive and notify the technician of any special software required on your computer.
If your computer needs additional software loaded or the operating system needs upgrading, please call the Technology Support Line extension 8324 (TECH) and follow the prompts that apply to you. Some software can be loaded remotely by the technician. If it cannot be loaded remotely, a job ticket will be written and assigned to a technician who will schedule an appointment with you to do the upgrade.
In addition, we monitor computer software and operating systems through numerous reports and will, depending on workload, attempt to be proactive in upgrading your computer's operating system if we see it is below minimum standards.
Service for an Employee Relocating
If you are planning to move to another office, you will need to submit a relocation request (available online) at the Communications and Network Services Web page to ensure desktop services will be available in your new location. These requests need the approval and signature of your department head, and sent to the CNS/Telecommunications Dept for processing 10 days prior to your move.
If you need help reconnecting your computer or peripheral equipment after it is moved, please indicate this on the online form. Please do not unplug and move your phone. We will do this for you.
Building 4 - 110
Hours: 8:45 a.m.-4:45 p.m
Phone: (585) 292-3200
Fax: (585) 292-3880
Damon City Campus
Hours: 8:45 a.m.-4:45 p.m
Phone: (585) 262-1717