Information on Ordering a Personal Computer
While the task of ordering personal computers for office or classroom use could be
intimidating, we have put together documents to ease this process for you. Prior to placing
an order, we urge you to read the following document stored on the College's M:drive detailing
the ordering process for you:
M:\MCC\Pricing\Computer\Computer\Design Your Own Documentation.doc
Then, complete the Basic Computer Worksheet form stored on the M:drive, and forward this
onto the Purchasing Department. This form is found at the following location:
M:\MCC\Pricing\Computer\Computer\Basic Computer Worksheet.doc
If you have any questions regarding this process or what to order, please contact us at
ext. 3200.
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New Computer/Peripheral Equipment Installation
Shipping and Receiving delivers all new personal computers and peripheral equipment
(printers, monitors, etc.) to the CNS department. Upon receipt, a work order is generated and
the new computer will be set-up and installed by a technician within 10 business days
depending on current workload. We will call you to set up an appointment for installation.
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Troubleshooting and Repair
If you are experiencing problems with your computer or any of its peripheral equipment, you
should call our technical support help line at extension 4357 (HELP) and press option '2'. A
technician will work with the you to resolve the problem over the telephone and through remote
access to your computer. If the problem cannot be resolved, a trouble ticket will be written
and assigned to a technician.
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Cascade
Computers for Academic Services
Personal
computers that were previously in a classroom, lab, or learning
center are cascaded to faculty members or other members of the
Academic Services Division through the college's
cascade program. A faculty member should request a computer
upgrade through their department head who will, in turn, submit a
request to Bob Cunningham. Additionally, we monitor computer equipment
through numerous reports and will provide cascaded computers when
available.
Once we have
prepared the computer for redeployment, we will set up an
appointment with you to install. Prior to delivery and
set-up, we ask you to move any files stored on your C: drive to
the M: drive and notify the technician of any special software
required on your computer.
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Upgrade Software
If your computer needs additional software loaded or the operating system needs upgrading,
please call the technical support help line at extension 4357 (HELP) and press option '2'.
Some software can be loaded remotely by the technician. If it cannot be loaded remotely, a
job ticket will be written and assigned to a technician who will schedule an appointment with
you to do the upgrade.
In addition, we monitor computer software and operating systems through numerous reports
and will, depending on workload, attempt to be proactive in upgrading your computer's
operating system if we see it is below minimum standards.
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Service for an Employee Relocating
If you are planning to move to another office, submitting a relocation request (available online) will ensure desktop services will be available in your new
location. These requests need the approval and signature of your department head.
If you need help reconnecting your computer or peripheral equipment after it is moved,
please indicate this on the online form. Please do not unplug and move your phone. We will
do this for you.
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