If you have a new employee joining your department, submitting an online service request form to our department is the first step in getting the new employee needed desktop services. This form provides us with the information we need to set up a telephone, voice mailbox, and personal computer (if available) for the new employee. These requests need the signature of the department head.

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Service for an Employee Relocating

If you are planning to move to another office, submitting a relocation request (available online) will ensure communications services will be available in your new location. These requests need the approval and signature of your department head.

Please do not unplug and move your phone. We will do this for you. If you need help reconnecting your computer or peripheral equipment after it is moved, please indicate this on the online form. 

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Voice and Data Cabling

Our department is responsible for all requests for new and/or additional cabling drops for voice and data services. If you are considering a renovation project in your area, we ask that you contact us during the planning stage to ensure that cabling specifications are considered and funded. We will provide you with a cost estimate for the cabling work. All cabling work is much easier and costs less to accomplish during construction rather than following completion of construction. Please call ext. 2076 to generate a work order.

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Telephone Repair

If you are experiencing problems with your telephone, please dial HELP (ext. 4357) and press 3. You will reach a member of the telecommunications service area who will generate a trouble ticket. Out-of-service calls will, when possible, be responded to within 24 hours.

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Automatic Call Distribution

Automatic Call Distribution enables your department to effectively handle large numbers of incoming calls. Calls are distributed to designated available extensions on a shared basis. This programming ensures the quick and efficient handling of calls during "peak" times . If you are a service department that receives a large number of calls, please call ext. 2076 to discuss the feasibility of implementing an ACD group in your department. This service comes at no cost to your department.

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Fax Solutions

Several options are available to provide faxing capabilities to your department. Solutions and costs vary, based on projected usage and volume. If you are interested in exploring these options and discussing the feasibility of faxing within your department, please call ext. 2076.

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