Telecommunications


Services for New Employees

If you have a new employee joining your department, submitting an online service request form to our department is the first step in getting the new employee needed desktop services. This form provides us with the information we need to set up a telephone, voice mailbox, and personal computer (if available) for the new employee. These requests need the signature of the department head and require 10 days prior notice for scheduling purposes.

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Services for an Employee Relocating

If you are planning to move to another office, submit a relocation request (available online) to ensure communications services will be available in your new location. These requests need the approval and signature of your department head and require 10 days prior notice for scheduling purposes.

Please do not unplug and move your phone. We will do this for you. If you need help reconnecting your computer or peripheral equipment after it is moved, please indicate this on the online form.

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Teleconference Services and Hardware

If you would like to host an audio or video teleconference, we have a variety of solutions to meet your needs. You can select from audio or video and pre-schedule or ad-hoc. You can host a conference from your desk phone or even reserve a conference phone as well. Please view our list of services. To schedule a conference or reserve a conference phone, please submit an online service request form. For information on video conference hardware, please call ext. 2076.

Meet-Me Audio Conference Call
Allows for callers to dial into a “Virtual” Conference room on MCC’s conference bridge at a pre-scheduled time.

Cost Free to your department, all calls must be made to the conference dial-in number.
Maximum Participants Allows you to have up to 48 parties total.
Scheduling You must reserve a “Virtual” Conference room; please fill out the online request form.
Equipment Any phone including a reserved conference phone.

*If you would like to use a conference phone, please mark that option on the online form.
Ad-Hoc Audio Conference Call
Allows the conference owner to have a multi-party conference call from their own phone, no scheduling required. Conference owner dials out to all parties to join them to the conference.

Cost Long distance/international charges you generate. Campus extensions and local numbers are free.
Maximum Participants Allows you to have up to 24 parties total.
Scheduling None
Equipment Must start with an IP phone, but any phone can be part of the conference.

*If you would like to use a conference phone, please mark that option on the online form.
Meet-Me Video Conference Call
Allows for callers to dial into a “Virtual” Conference room on MCC’s conference bridge at a pre-scheduled time.

Cost Free to your department, all calls must be made to the conference dial-in number.
Maximum Participants Allows you to have up to 12 parties total.
Scheduling You must reserve a “Virtual” Conference room; please fill out the online request form.
Equipment Audio only from any phone. For video, participants must be on campus with an IP phone and have the appropriate software and webcam.
Ad-Hoc Video Conference Call
Allows the conference owner to have a multi-party conference call from their own phone, no scheduling required. Conference owner dials out to all parties to join them to the conference. You can have a mix of audio only and video participants. Video will only work for on-campus participants.

Cost Long distance/international charges you generate. Campus extensions and local numbers are free.
Maximum Participants Allows you to have up to 12 parties total.
Scheduling None
Equipment Must start with an IP phone, but any phone can be part of the conference. For video, participants must be on campus with an IP phone and have the appropriate software and webcam.

*If you would like to use a conference phone, please mark that option on the online form.
Schedule Your Call
Parties who have scheduled their calls in advance will always have priority. We appreciate advance notice where possible to provide you the best service. Please see MCC’s memo of understanding (MoU) by clicking the link below.

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Telephone Repair

If you are experiencing problems with your telephone, please call our Technology Support Line ext. 8324 (TECH) and press 3 for employees then press the correct option for phone support (option 2). You will be transferred to a member of the telecommunications service area who will generate a trouble ticket. Out-of-service calls will, when possible, be responded to within 24 hours.

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Fax Solutions

Several options are available to provide faxing capabilities to your department. Solutions and costs vary, based on projected usage and volume. If you are interested in exploring these options and discussing the feasibility of faxing within your department, please call ext. 2076.

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Voice and Data Cabling

Our department is responsible for all requests for new and/or additional cabling drops for voice and data services. If you are considering a renovation project in your area, we ask that you contact us during the planning stage to ensure that cabling specifications are considered and funded. We will provide you with a cost estimate for the cabling work. All cabling work is much easier and costs less to accomplish during construction rather than following completion of construction. Please call ext. 2076 to generate a work order.

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Training Documents



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Contact Information

Brighton Campus
Building 5 - 103
Hours: 8:45 a.m.-4:45 p.m
Phone: (585) 292-2076