The Open SUNY HelpDesk


The Open SUNY HelpDesk is your primary resource for technical support. Contact your instructor for content-related support.

Open SUNY can be reached via phone or email:

  • 1-800-875-6269

  • Open SUNY HelpDesk Email

or online at A number of printable documents and guides for "just in time" support are available on the Open HelpDesk website.

SLN Helpdesk Regular Operating Hours:   Mon - Thurs - 8:00 a.m. to 9:00 p.m. EST
Friday - 8:00 a.m. to 5:00 p.m. EST
Saturday - 10:00 a.m. to 5:00 p.m.
Sunday - 1:00 p.m. to 9:00 p.m.

When contacting the Open SUNYHelpDesk, please provide the following information:

  • Your name and the name of your college.
  • The name of your Internet Service Provider (ISP).
  • The name and version number of your web browser software.
  • Your computer's operating system.
  • For inquiries related to assignment submission, provide the name of your word processing software or other software being used to create the assignment (i.e., Excel, Powerpoint, etc.)
  • Description of the technical problem and the SLN website page that you are using. For inquiries related to a course, include the course title and code, the name of the SUNY college offering the course, and the professor's name.