This page is to help you with common
technical questions about how to get the "Success in the SLN
Classroom" CD-ROM to work correctly. If you have technical
questions about your SLN course, contact the SLN Help Desk at
800.875.6269 or Helpdesk@sln.suny.edu.
Or, if you have questions pertaining to the content of the course
itself, contact your professor.
- How do I use the "Success in the SLN" Classroom CD-ROM?
Press the Open/Close button on your computer's CD drive. Place
the CD-ROM with the colored side upward in the CD drive tray (if you
have a vertically-mounted CD drive, place it with the colored side
outward). Press the Open/Close button again to close the CD drive.
The CD drive will detect that the CD-ROM is there, and it should
automatically open to the "Table of Contents" page (this
may take 10 seconds or so).
- What if the CD-ROM doesn't automatically open to the "Table of Contents"
In Windows: On your Windows Desktop, open (i.e.
double-click) "My Computer," and then, in the "My
Computer" window, open the drive letter of the CD drive
containing the CD-ROM (you should see the title of the disc,
"Success", next to the drive's letter). From there, open the
In MacOS: After inserting the CD-ROM in your computer's CD
drive, an icon should appear on your MacOS Desktop with the CD-ROM's
name, "Success" (this may take 10 seconds or so). Open this
icon (i.e. double-click on it), and then open the file "index.htm".
What if I don't hear any sound when the video
clips on the CD-ROM are playing?
First, check to make sure that your speakers are correctly
connected to your computer, and that the volume knob on the speakers
is turned on.
Second, make sure that the volume is turned up and not muted
in your computer itself:
- In Windows, usually you'll do this by clicking on the icon
for your sound controller in the System Tray (in the bottom,
right-hand corner of the screen), and a sliding bar will appear that
controls volume, along with a check-box for turning "Mute"
on and off - make sure that the "Mute" check-box is not
checked, and that the volume is turned up (usually you'll want it
from 2/3 to all the way up). If this isn't the case for your
computer, you'll have to consult your computer's Help menus.
- In MacOS, go into your "Control Panels" to the
"Sound" control panel, and make sure the "Mute"
box isn't checked, and that the "Volume" slider is turned
up (usually you'll want it from 2/3 to all the way up).
Third, make sure that the volume is turned up and not muted
within the program that is playing the video clip. If you're not
sure how to do this, consult the program's Help menu.
Fourth, if you've tried all of these and you still aren't
hearing anything, you may have problems with your sound card and/or
speakers. In that case, there are Closed Captions for the video
clips that may be turned on through Windows Media Player. There is a
link at the bottom of the "Table of Contents" page that
will tell you how to turn them on. Or, if you don't have Windows
Media Player, or would prefer a written copy of the video clips'
content, you can click
here for a printable transcript of the videos.
- What if the video and/or audio on the video
clips starts and stops periodically?
Although video on a computer doesn't always play as smoothly as
video that you're watching on a TV screen, sometimes it can slow
down to the point that it is unwatchable. When this happens with
these clips, it's usually either a slow CD drive, or a slow computer
or video card. If you experience these problems, we suggest copying
the entire contents of the CD to a new folder in your computer's
hard drive (this will require a little over 400Mb of free space),
and then clicking on the "index.htm" file that is in that
folder. If this still doesn't help, your computer or video card may
be too slow to watch the video clips, and you may have to watch them
on a different computer (for instance, in MCC's Electronic Learning
- How can I make the video so that it fills the
Although you can blow-up the video to full-screen size, the video
may appear slightly out-of-focus. This is because the individual
dots, or pixels, in the picture are blown-up to be small squares. To
make the video full-screen:
- In Windows Media Player, while holding down the
"Alt" key, hit the "Enter" key. This will toggle
the full-screen mode on and off. Since there are no longer any menus
when you go into full-screen mode, you'll need to remember that you
have hit "Alt-Enter" again to return to the regular mode.
- In QuickTime, go to the "Movie" menu, and select
"Fill Screen." You can return to the normal size by going
to "Movie" and then "Normal Size."
- In Real Player, go to the "View" menu, and select
"Full Screen." Since there are no longer any menus when
you go into full-screen mode, you'll need to remember that you have
hit the "Esc" key to return to regular size.
- How do I eject the CD-ROM?
In Windows: push the "Open/Close" button on the
front of your CD drive.
In MacOS: drag the "Success" icon on your MacOS
desktop and place it on top of the "Trash" icon.
- Does it matter if I have a CD-RW drive rather than
CD-ROM drive in my computer?
No. The "Success in the SLN Classroom" CD-ROM should
work equally well in either one.
- What do I do if my "Success in the SLN
Classroom" CD-ROM is damaged or gets lost?
There is an Internet version available of all the content on the
CD-ROM. You should only use it if you can't get access to another
copy of the CD-ROM, since it will involve some time for your
computer to download the files, which may be a considerable if you
have a slow internet connection. Click
here to access the web version of the "Success in the SLN
Classroom CD." There is also a transcript available of the
narration of the video clips. Click
here for a printable transcript of the videos.
- What if none of the above suggestions work?
You can click here to write
us an email describing the problem with your "Success in the
SLN Classroom" CD-ROM. Please thoroughly describe your
problem and the steps you took to try and solve it. Also give us a
thorough description of your computer, including the CPU speed, the
type of video card, the operating system, the CD drive, and the
program that you're using to open these video clips.
Copyright 2002, MCC Video Productions
Content by Jeremy Case, Cathryn Smith, and Randy Rezabek
Webpage designed by Jeremy Case