SUNY Support: The SLN Help Desk

The SLN Help Desk is your primary resource for technical support.
Contact your instructor for content-related support.
SLN can be reached via phone or e-mail:

• 1-800-875-6269

• HelpDesk@SLN.suny.edu

SLN Helpdesk Regular Operating Hours:

Mon - Thurs - 8:00 a.m. to 9:00 p.m. EST Friday - 8:00 a.m. to 5:00 p.m. EST Saturday - 10:00 a.m. to 5:00 p.m. Sunday - 1:00 p.m. to 9:00 p.m.

When contacting the SLN HelpDesk, please provide the following information:

• Your name and the name of your college.
• The name of your Internet Service Provider (ISP).
• The name and version number of your web browser software.
• Your computer's operating system.
• For inquiries related to assignment submission, provide the name of your word processing software or other software being used to create the assignment (i.e., Excel, Powerpoint, etc.)
• Description of the technical problem and the SLN website page that you are using. For inquiries related to a course, include the course title and code, the name of the SUNY college offering the course, and the professor's name.