SLN HelpDesk

SUNY Support: The SLN HelpDesk

The SLN HelpDesk is your primary resource for technical support.
Contact your instructor for content-related support.
SLN can be reached via phone or e-mail:

SLN Helpdesk Regular Operating Hours:

Mon - Thurs - 8:00 a.m. to 9:00 p.m. EST
Friday - 8:00 a.m. to 5:00 p.m. EST
Saturday - 10:00 a.m. to 5:00 p.m.
Sunday - 1:00 p.m. to 9:00 p.m.

When contacting the SLN HelpDesk, please provide the following information:

  • Your name and the name of your college.
  • The name of your Internet Service Provider (ISP).
  • The name and version number of your web browser software.
  • Your computer's operating system.
  • For inquiries related to assignment submission, provide the name of your word processing software or other software being used to create the assignment (i.e., Excel, Powerpoint, etc.)
  • Description of the technical problem and the SLN website page that you are using. For inquiries related to a course, include the course title and code, the name of the SUNY college offering the course, and the professor's name.