To access our services, call the HELP Line (4357) and choose option 2.

PERSONAL COMPUTER SUPPORT

We provide installation, configuration of PCs, printers and software; maintenance of academic learning environments and office computers as well as activation of backbone network data ports.

ETS TECH FACT

Have a problem with your desktop computer? Our technical support staff can access your computer remotely using special software to fix the problem. Call the HELP Line (4357) and choose option 2.

PLANNING SERVICES

We work with departments to solve their desktop computing needs. We assist in the design of classrooms, learning centers and labs and assist with departmental technology budgeting.

NETWORK APPLICATION SUPPORT

	We provide support for departmental specific network applications such as:
	Virtual Campus (VC) entire college
	Accuplacer in Counseling
	Electronic Data Exchange (EDE) in Financial Aid
	Discover in Student Services
	Job Bank in Transfer/Placement
	Archibus in Facilities
	Mediated Learning in Math
	Examiner in Psychology
	Over 400 classroom applications

NETWORKED CD-ROM APPLICATIONS 

We provide access to departmental CD-ROM applications: 

	Library Resources
	Department Curriculum Titles

NETWORK PRINTING 

Comprehensive support for the College's network printing services is also provided. GLOBAL FILE SHARE SERVICE (M: DRIVE) We provide campus-wide data storage for all MCC employees and departments on drive space known as the M: Drive (disk space located on a server). The M: Drive is backed up weekly and your files can be accessed from any computer that is networked.

ETS TECH TIP 

If you store your files on the M: Drive, they will be saved if your computer should ever break down.

FACULTY AND STAFF EMAIL SYSTEM 

All employees of MCC are provided with a Microsoft Outlook email account. This account is accessible using MS Outlook on your desktop or via a Web browser from off campus.

ETS TECH TIP 

1. To access your email from the Web: 
2. Open your favorite Web browser 
3. Go to the Outlook log on Web page:http://outlook.monroecc.edu 
4. Select the campus in the top left corner of page (Brighton or Damon) 
5. Type your login name (this is usually the first letter of your first name and your last name) 
6. A new box will appear for your User name (ex. jdoe) 
7. Type your password in the password box 
8. Click the OK button.

STUDENT EMAIL SYSTEM 

MCC provides all registered students with an email account. Student email is a Web-based system that uses Microsoft Outlook. A variety of distribution lists are automatically created that will allow you to send messages to each individual student, class, discipline or program. The MCC student email log on Web page is http://www.monroecc.edu/go/semail/.

ETS TECH FACT 

Students can access their email from 40 student stations located around the campus, or from over 1000 computers in the academic learning environments via the Web.

COMPUTER VIRUS RESEARCH AND MANAGEMENT 

We provide fixes for existing viruses and research new viruses. If your PC has been exposed to a virus, call us and we will inoculate your PC and clean any infected files. Call the HELP Line (4357) and choose option 2.

SUPPLIES 

We provide all College departments with the following supplies: staples, pens and pencils, paper clips, writing tablets, exam booklets, scotch tape, adding machine tape, inter-office envelopes, file folders, steno books, class roll books, chalk and computer disks.

ETS TECH FACT 

	We support:
	Over 2,500 PCs
	Over 55 computer classrooms/labs/ learning centers
	Over 220 networked printers
	Over 25 WindowsNT based Servers

 

Please note: The support and management of the College's Mainframe (e.g. OfficeVision/PROFS, FRS, SIS, HRS, ADS) and WWW systems are managed by the Computing Services office. Related inquires should be directed to the HELP desk (ext. 4357).

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