Monroe Community College - State University of New York


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Customer Service Committee


 

Team Goals:

   Develop a Customer Service Plan including:


  • Report on current strengths and weakness
  • Recommendations for improvement
  • Process for evaluating departmental procedures
  • Standard evaluation form for client feedback of ETS Services
Team definition of Customer Service

     Customer Service is the commitment to providing value aided services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner.

 

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MCC-B364