Monroe Community College - State University of New York


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Welcome Committee
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Customer Service Sayings



Where and when does excellent customer service start?

WITH YOU AND RIGHT NOW!

  • A warm greeting will make the customer’s experience enjoyable.

  • Remember the “Golden Rule” – Treat others, as you would like to be treated. Some day you may be their customer!

  • If you don’t know the answer to a customer’s question, find someone who does.

  • Effective communication is listening and then responding
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  • If you have to say no, then say it with empathy!

  • A friendly smile will make a world of difference (even on the phone!)

  • You may have been asked the same question 100 times, but respond as if it’s the first time you’ve heard it!

  • Working together we can resolve it!

  • Appreciate the customer is there.

  • If the customer is upset, don’t take it personally.

  • Introduce yourself and make yourself visible to the customer; be ready to “assist with a smile”.

  • Give your personal best!

  • Look up and see your customer. They have come to see you for help.

  • Today is a new day - innovate!

  • If something complicated doesn't work, try something simple.

  • Rethink the problem - cheerfully.

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    MCC-B770