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Educational Technology Services
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Communications & Network Services Computing Services Instructional Technologies Libraries Vice President
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Help Line

The ETS Help Line forms an essential contact point for all Monroe Community College employees, providing one number for most service situations. This one number provides access to ETS service departments for fast and professional response for user requests, problems, or questions. Each department is familiar with their services and can respond most efficiently. Before calling the Help Line, take a look at the outline of each ETS department services and our list of Frequently Asked Questions. . . and Answers!

Using the Help Line
Frequently Asked Questions (FAQ)

The Help Line is staffed Monday-Friday

For Help, call H-E-L-P (Ext 4357)

If calling from Off Campus dial 292-2000 ext. 4357

Computing Help Desk Press 1 7:30 am - 4:30 pm
Communications & Network Services Help Desk Press 2 8:45 am - 4:15 pm
Telecommunications Help Desk Press 3 8:00 am - 4:30 pm
Leave a message Press 4 24 hours / 7 days a week

Using The Help Line

Please listen to the voice greeting received when calling 4357.
The greeting will indicate if there is an operator available to take your call.

Computing Help Desk - Press 1

  • Administrative Services
    • Hang ups
    • Series Z
    • Focus Reporting
    • Request System
    • Distribution Services
    • Banner
    • Ad Astra
  • PC Software questions
  • E-Mail - Microsoft Outlook
  • Training Registration
  • Web Page Development/Web Master
  • Computerized Test Scoring
  • Electronic Surveys

Communications & Network Services Help Desk - Press 2

  • Hardware Service & Repairs
  • Network Services
    • Access Passwords
    • M Drive
    • File Service Management
    • Electronic Classroom Hardware/Software Support
  • Equipment Research, Recommendation, & Installation
    • Computer bid specs
  • Install PC Software - Office Workstations

Telecommunications Help Desk - Press 3

  • Telephone Services
    • Problems, Repair, Upgrade
    • Moves, Adds, Changes
    • Faculty/Staff Directory
    • Charge Back for Usage
    • ROLM, OCTEL Serenade Support - Brighton
    • ROLM, PhoneMail Support - Damon
    • Direct Inward Dial
    • Operator Assistance

Leave a message - Press 4

If you are not sure which option above to select, or there is no operator available at the time of your call, you may leave a voice message with a brief description of your question or request, your name and phone number and someone will call you back.
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Communications & Network Services Computing Services Instructional Technologies Libraries Vice President
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