We staff the main branch of the ETS Technology Support Center . Other available branches are Communication & Network Services and Telecommunications. All branches can be reached by dialing the Technology Support Center at x8324 or xTECH. If you're off-campus, dial 292-2000, then x8324.
The main ETS Technology Support Center branch answers calls about the Administrative applications such as Banner, ImageNow, and WebFocus. We also work one-on-one with users to answer PC software and procedure-related questions. For your convenience, we have an on-line guide of Frequently Asked Questions. If an issue requires second-level support, a work order is created and forwarded to track its progress and document the resolution. We handle 'password reset' questions and procedures. We also register faculty and staff for ETS Technical Training classes. Call us when you're not sure which option to call and we can direct your call.
ETS Technology Support Center