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Ask Us 24/7 is a virtual chat service that connects people with reference librarians. The service is available 24 hours a day, 7 days per week. You will not necessarily be chatting with a librarian in your community or even at your library, but you will be chatting with a reference librarian. The librarian who answers your call will be able to help you with questions about your library and will help you find answers to other questions you may have by using a range of Internet sources and specialized databases. If you need assistance specifically from your home library, your question will be referred and a librarian from your home library will get back to you via email.

Ask Us 24/7 is a project managed by the Western New York Library Resources Council in Buffalo, NY. Ask Us 24/7 also receives support from the Central New York Library Resources Council in Syracuse, NY. Libraries participating in Ask Us 24/7 can be found in multiple areas of Upstate New York.

To access the Ask Us 24/7 service, click the banner above!