is a virtual chat service that connects people with reference
librarians. The service
is available 24 hours a day, 7 days per week. You will not necessarily
be chatting with a librarian in your community or even at your library,
but you will
be chatting with a reference librarian. The librarian who answers your
call will be able to help you with questions about your library and
will help you find answers to other questions you may have by using a
range of Internet sources and specialized databases. If you need
assistance specifically from your home library, your question will be
referred and a librarian from your home library will get back to you
is a project managed by the Western New York Library Resources Council
in Buffalo, NY.
Ask Us 24/7
also receives support from the Central New York Library Resources
Council in Syracuse, NY. Libraries participating in Ask
can be found in multiple areas of Upstate New York.
To access the Ask
service, click the banner above!