Questions and Concerns

Common questions and concerns may be able to be answered through information sharing.  Please consider the list of frequently asked questions below:  

Question/Concern: This is not the same as the MCC Shuttle.  I didn’t know I was going to have to change buses at the transit center.

TRUE: this is not the same route between campuses as the previous MCC Shuttle.  Bus 55, 155 and 23 travel between the Brighton Campus and the Mortimer Street Shelter of the Transit Center.  Bus 5 travels between the Mortimer street shelter and the Downtown Campus.   These routes are free to MCC employees and staff with a valid MCC ID, when classes are in session.  Bus schedules can be found at www.myrts.com/MCC or through the A-Z index, B for Bus Service at www.monroecc.edu     Please allow for an hour of travel time between campuses.   

Question/Concern: The bus schedule for 5, 55, 155 and 23 is not convenient for my class schedule. 

If you prefer to customize your travel schedule, please use the RTS trip planner on www.myrts.com or download the RTS App.  The Trip Planner will provide you with all route options available for the specific day and time you are going to travel.  The cost to ride RTS is $1.00 per trip or you can purchase an all-day unlimited ride pass for $3.00 on the RTS website or the Campus Center Service Desk.  Pass is activated at the day/time of your first use and valid for 24 hours.  31-Day and Stored Value passes are also available at the Campus Center Service Desk. 

Question/Concern: The bus driver told me I needed an RTS sticker on my MCC ID to ride the bus for free.

All valid MCC ID’s will give students and employees access, for free, to routes 5, 55, 155 and 23 ONLY, during specific scheduled times when class is in session.  The bus schedule can be found at www.myrts.com/MCC or on the MCC website, A-Z index, B for Bus Service. 

If a student or employee is on any other RTS route other than listed above, or riding outside of the contracted times, the bus driver will explain that you cannot ride for free with their MCC ID unless they have an RTS sticker.  A limited number of RTS stickers are distributed through Single Stop http://www.monroecc.edu/organizations/singlestop/ , interested students may apply there to determine if they meet eligibility requirements.  This service through Single Stop is limited to 60.   

Question/Concern: The bus is late/Where’s my bus?

Stay connected with RTS by signing up for text alerts on the RTS webpage or download the RTS Where’s My Bus? App today! 

Concern: The bus is already full when it arrived.

RTS is monitoring ridership closely to ensure we are meeting needs during peak times.  MCC and RTS will be connecting weekly at the beginning of the semester to review these numbers and determine if any adjustments need to be made. Please consult the RTS schedule to allow for appropriate travel time between campuses.

For any other complaint that raises above the level of general customer service and cannot be answered through information sharing, please report the following to Julianna Frisch at jfrisch@monroecc.edu   

  • Date of incident
  • Time of incident
  • Route Number
  • Bus number (if possible) or direction: Ex. Brighton to Transit Center, Transit Center to Downtown etc.
  • Brief description of incident
  • Name and e-mail of person to contact with a response.