PIN Reset

If you are a Student and you get a screen that says that your PIN has expired, this means you need to change your PIN and choose a new one.

The PIN Reset procedure is as follows:

  • Go to the Student Accounts / Self Service Login Page
  • Enter your previous PIN
  • If your previous PIN does not work, please try your random PIN (sent to your email)
  • Enter a New 6 digit PIN
  • Remember and/or write-down your new PIN

If you are still having a problem, please either call or email us.

By PHONE (Normal Business Hours)

  • Brighton Campus (585) 292-2300
  • Damon (585) 262-1670

By EMAIL (Non-Business Hours / Holiday)

Please follow the steps below. We will respond within 48 hours of receiving your email.

  • Use your "" email account.
  • Send email to:
  • Enter "PIN Reset" in the subject line of your email
  • Include your Student ID (M number)
  • Include your birthdate .


NOTE: For Faculty and Staff that have PIN Reset questions or problems, please call the TECH desk at 292-TECH (8324).