Emergency service request: Please contact the following:
Monday - Friday 9:00 am to 4:00 pm: Call the Housing & Residence Life Office at 585.292.3674
All other times: Call Public Safety at 585.292.2911
Room Change: If you want to request a room change, please visit the Housing and Residence Life Office (West Canal Hall - 106) to fill out a form. Please note that room changes will not be accepted the first two weeks or last three weeks of each semester.
I am having a problem with Cable: Please contact Time Warner directly at 585.756.5000
I am having a problem with Internet: Please contact Annese & Associates support at 855.346.9295. Your res hall staff is unable to assist you as well as someone from Annese can. You may also email firstname.lastname@example.org
My computer is not working:
Location: LVG Library (2-200, Brighton Campus) at the Service Desk Location: Damon Learning Commons (4104, Damon Campus) at the Circulation Desk Phone: 292-TECH (8324) option 1 Email: email@example.com
What we support:
Campus PC Login
Campus Wireless Connection
MCC Student E-mail
M & S Drive Connection
Assistance for MCC Network account password management
Student Account re-enable web access
What we do not support:
Programs installed on personal computers: such as MiniTab, Keyboarding Pro, AutoCad (Please visit the Electronic Learning Center for assistance using these programs. See your instructor for troubleshooting).
Residence Halls internet (call 1-800-379-3729)
Blackboard Non-Login Issues (SLN Help Desk at 1-800-875-6269)
Personal laptops and smart devices: Only assistance with MCC Campus Technology related problems will be provided. The troubleshooting of personal programs, virus issues, malware issues, etc. is not offered.
There is a problem with the vending machines: Please notify your RD of the issue with the machine. Refunds are obtained by reporting your loss at the Campus Center Service desk, located in building 3.
There is a problem with the Laundry Facilities: Please contact your Resident Director.
I lost my keys: Please contact your Resident Director.
I lost my ID: Please go to the Campus Center Service Desk. There, you must pay a $10 replacement fee. Take the receipt to Photo ID to get a new ID.