How to place a non-emergency work order:
(example: light in hallway out, garbage disposal broken, oven not working. Service Requests are completed in order of priority.)
Please fill out the on line Work Order Service Request Form.
Emergency service request:
Please contact the following:
Monday - Friday 9:00 am to 4:00 pm:
Call the Housing & Residence Life Office at 585.292.3674
All other times:
Call Public Safety at 585.292.2911
If you want to request a room change, please visit the Housing and Residence Life Office (West Canal Hall - 106) to fill out a form. Please note that room changes will not be accepted the first two weeks or last three weeks of each semester.
I am having a problem with Internet:
Please contact Annese & Associates support at 855.346.9295. Your res hall staff is unable to assist you as well as someone from Annese can. You may also email firstname.lastname@example.org
My computer is not working:
Location: LVG Library (2-200, Brighton Campus) at the Service Desk
Location: Damon Learning Commons (4104, Damon Campus) at the Circulation Desk
Phone: 292-TECH (8324) option 1
What we support:
What we do not support:
Personal laptops and smart devices: Only assistance with MCC Campus Technology related problems will be provided. The troubleshooting of personal programs, virus issues, malware issues, etc. is not offered.