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Community Resources

Student Support Services has compiled a list of community agencies which are available to assist you. All of the agencies are located in Monroe county and nearly all are in the city of Rochester. We have listed phone numbers and addresses for each. The area code is 585 for all of the listings. We have also included web sites for those that have them and any information about the organization, we have copied directly from their web site.

We hope you will find this resource to be valuable as you negotiate the agencies available to help you with locating food, clothing, shelter, medical, counseling services etc. Please click on the general category in which you wish to find information and a list of agencies that provide the requested service will appear. If none of these services seems to apply to your situation or you need further help, please call LIFE LINE at 275-5151 or 1-800-310-1160

Health & Health Insurance

  • University of Rochester HIV/AIDS Center

The AIDS Center is dedicated to providing high quality, comprehensive, multidisciplinary care to persons living with HIV and their families. The Center also offers support systems in both inpatient and outpatient settings. These services are provided across a number of programs.

601 Elmwood Avenue, 14642
Ambulatory Care Facility, 3rd Floor (take Silver Elevators)
585-275-0526
https://www.urmc.rochester.edu/medicine/infectious-disease/patient-care/aids-center.aspx

  • American Red Cross – Greater Rochester Chapter

We are a humanitarian organization led by volunteers that provides relief to victims of disaster and helps prevent, prepare for and respond to emergencies.

50 Prince Street, 14607
585-241-4400
www.rochesterredcross.org

  • DePaul

We offer affordable and accessible services to help meet your needs and the needs of our community. From wellness programs and treatment for chemical dependency, to vocational rehabilitation assistance and 24-hour emergency support through Life Line, we give you the flexibility and help you need ... or quickly put you in touch with someone who can.

1931 Buffalo Rd., 14624
585-426-8000
www.depaul.org

  • Healthy NY

The Healthy NY program is designed to assist small business owners in providing their employees and their employees’ families with the health insurance they need and deserve. In addition, uninsured sole proprietors and workers whose employers do not provide health insurance may also purchase comprehensive coverage directly through the Healthy NY program.

(866) 432-5849
https://www.health.ny.gov/publications/0548/healthy_new_york.htm

  • NY State of Health

NY State of Health is an organized marketplace designed to help people shop for and enroll in health insurance coverage. Individuals, families and small businesses can use the Marketplace to help them compare insurance options, calculate costs and select coverage. The Marketplace uses a single application that helps people to check their eligibility for health care programs like Medicaid, Child Health Plus, and the Essential Plan and enroll in these programs if they are eligible. The Marketplace also tells what type of financial assistance is available to applicants to help them afford health insurance purchased through the Marketplace. New Yorkers can complete the Marketplace application online, in-person, over the phone or by mail.

855-355-5777
TTY: 800-662-1220
https://nystateofhealth.ny.gov/

  • Medical Motor Service of Rochester & Monroe County

Medical Motor Service is a non-profit community organization that provides specialized transportation. We strive to achieve the highest level of safety and customer satisfaction in order to improve the quality of life for people with specialized transportation needs.

608 Clinton Ave. South, 14620
585-654-7030
www.medicalmotors.org

  • YMCA of Greater Rochester

The YMCA of Greater Rochester is a charitable human service organization. We welcome everyone to our programs, regardless of age, gender, ability, race, religion or financial means.

444 E. Main St., 14604
585-546-5500
www.rochesterymca.org

Walk in Health Clinics – Free of Charge

  • Mercy Outreach Center

142 Webster Ave., 14609
585-288-2634
http://www.rochesterhealth.com/healthcaredirectory/aprofile/A000000312/mercy-outreach-center

  • St. Joseph’s Neighborhood Center

417 South Avenue, 14620
585-325-5260
www.sjncenter.org

Domestic Violence

  • Willow Domestic Violence Center

In 2015, Willow Center changed its name from Alternatives for Battered Women (ABW) to better reflect the breadth of services we provide and the clients we serve. Willow Domestic Violence Center offers safe and nurturing shelter for women endangered by domestic violence and their children. We help women stay safe, help them access Family Court to obtain orders of protection, and provide them with information about community resources. We can answer questions about hurtful dating relationships or the warning signs that their partner is becoming abusive. Often, we simply help people who need to talk to someone, someone who understands.

Services are free and confidential. Safety is paramount. Willow Center offers no judgments about whether a person should stay or leave the relationship. Their role is to empower those we serve, not tell them what to do.

Business 585-232-5200
Hotline 585-222-7233
Email: info@willowcenterny.org
https://willowcenterny.org/

Mental Health

  • Baden Street Settlement of Rochester, Inc.

The mission of Baden Street Settlement is to improve the quality of life of adults, children and families of neighborhood residents; to pursue the elimination of the causes of poverty; and to reduce the level of negative social problems associated with being poor and disadvantaged. The Agency works in cooperative, collaborative, and supportive spirit with concerned agencies in the community to meet the needs of neighborhood residents.

152 Baden St., 14605
585-325-4910
badenstreet.org

  • Catholic Family Center

Catholic Family Center seeks to empower individuals,families and communities and uphold personal dignity, by working to eliminate obstacles that impede people from realizing their full potential. Our values, rooted in Scripture and Catholic Social Teaching, lead us to respect every individual in all stages of human development and conditions of life. With a spirit of compassion, collaboration and professionalism, we serve ALL people, especially the poor and vulnerable, through a diversity of human services

87 N. Clinton Ave., 14604
585-546-7220
www.cfcrochester.org

  • Jewish Family Service of Rochester, Inc.

Jewish Family Service provides quality, accessible and affordable social services dealing with the crises, transitions and dynamics of families and individuals in the Jewish community and general population. As we strive to improve the quality of life in our community, we are guided by Jewish values, in particular Tikkun Olam, or 'Repairing the World'

441 East Ave., 14607
585-461-0110
www.jfsrochester.org

  • Family Service of Rochester

To promote a nurturing community which enables vulnerable families and individuals to thrive throughout their lives. For every child: Growth and enrichment in a secure environment. For every adult: Personal fulfillment through establishing and attaining important life goals. For every senior adult: Independent living and security. Family Service works toward this mission by providing comprehensive, non-sectarian culturally competent services of the highest quality.

4560 Nine Mile Point Rd., Fairport 14450
585-377-1810
www.fsr.org

  • Mental Health Association of Rochester/Monroe County, Inc

Regardless of race, religion, age or occupation, one in five individuals are affected with anxiety, stress, depression or grief in their lifetime. The Mental Health Association provides information and support to individuals, families, co-workers and friends who suffer with a mental illness.

320 N. Goodman St., 14607
585-325-3145
www.mharochester.org

  • Mt. Hope Family Center

Founded in 1979, Mt. Hope Family Center is dedicated to helping children and families improve their lives. Through treatment, prevention, research and training in the areas of human development, child maltreatment and mental disorders in children and families, we provide the resources parents and children need to build strong, healthy family and peer relationships.

187 Edinburgh St., 14608
585-275-2991
www.psych.rochester.edu/MHFC/

  • Spiritus Christi Mental Health Outreach

We talk about problems in individual, couple, family, and group therapy, so that they become better understood and possible solutions may be identified. We can prescribe medications so that certain problems may become more manageable. We can help you apply for public assistance (DSS), vocational and educational services (VESID), social security disability (SSD), & supplemental security income (SSI), so that your problems with food, clothing, housing, health insurance, work and income may be worked through. We create comfortable ways for you to meet other people with similar problems so that you can expand your circle of support.

121 N. Fitzhugh St., 14614
585-325-1180
www.spirituschristi.org  

  • Threshold Center for Youth (up to age 25)

Threshold Center for Alternative Youth Services, Inc. is a non-profit organization that provides health care, job readiness training, counseling services and GED instruction to youth ages 12 through 25.

145 Parsells Ave., 14609
585-454-7530
www.communityplace.org

  • Unity Mental Health - Greece

Our mission is to make a positive difference in the lives and health status of individuals in the city of Rochester and Western Monroe County. We will educate our community, our providers, and future health care professionals in order to offer the highest quality care to all members of our community, especially those who are underserved and most vulnerable.

100 Pinewild Drive, 2nd Floor, 14611
585-368-6700
www.rochesterregional.org

  • Rochester Regional Health Mental Health Center

We handle everyday problems and situations immediately - and we treat the behavioral aspects of common health problems, which can account for as many as 60% of all patient health concerns. From ADHD depression to learning disabilities to eating disorders, there simply isn't a stronger behavioral health program for children. And, through the Genesee Mental Health Center, we offer a variety of chemical dependency programs, including an especially strong alcohol treatment program.

585-922-3728
www.rochesterregional.org

Multi-Cultural/Bi-Lingual

  • Action for a Better Community (administrative offices)

For more than three decades, Action for a Better Community (ABC) has been a leader in encouraging, supporting, and developing self-sufficiency among low-income families in Monroe County. As a "community action agency," ABC's programs touch upon the health, education, safety, employment, and housing of our region's families, individuals, teens, and toddlers. Since its beginning, ABC has aided thousands of individuals and families to move from public assistance and/or the ranks of the working poor to a gainfully employed, tax-paying status.

Their programs are located throughout the city - call for more information.

550 E. Main St., 14604
585-325-5116
www.abcinfo.org

  • Ibero-American Action League, Inc.

Ibero-American Action League, Inc. has been providing service to the community since 1968. Over the years, we have progressed as an agency and as a community. We are particularly proud of the establishment of Eugenio Maria de Hostos Charter School in the year 2000, which was a significant milestone in our history of service to the community.

911 East Main St., 14605
585-256-8900
www.iaal.org

  • Puerto Rican Youth Development & Resource Center, Inc.

PRYD's mission is to advocate for and enhance the quality of life of Hispanic children, youth, and their families and thereby help build a better community in the Monroe County area. This is achieved by providing services in the areas of education, health, leadership development, cultural enrichment, employment, and by providing positive role models. Our special emphasis is on youth who face socioeconomic challenges.

997 N. Clinton Ave., 14621
585-325-3570

  • Urban League of Rochester, New York, Inc.

The Urban League of Rochester, New York, Inc. seeks to enable African Americans, Latinos, the poor and other disadvantaged minorities to secure economic self-reliance, parity and power and civil rights.

265 N. Clinton Ave., 14605
585-325-6530
www.ulr.org

Legal Assistance

  • The Center for Dispute Settlement

It is the vision of the Center for Dispute Settlement, Inc. to help create a non-violent, conflict resolving community; whereby, disputes are peacefully resolved at the earliest possible stage to avoid escalation and the potential of violence by creating the capacity and resource within individuals and the community to effectively resolve their disputes quickly, informally and peacefully.

16 East Main St. # 800, 14614
585-546-5110
www.cdsadr.org

  • EMPOWER of Monroe County (welfare rights)

48 Cameron, 14606
585-254-6650

  • Internal Revenue Service (IRS)

Our mission is to provide America's taxpayers top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all.

585-255 East Ave., 14604
585-263-5840
www.irs.gov

  • The Housing Council in Monroe County Area, Inc.

The Housing Council is a not-for-profit corporation based in Rochester, NY and founded in 1971. A HUD-approved comprehensive housing counseling agency, The Housing Council provides landlord education, foreclosure prevention, pre-purchase counseling, emergency housing services and fair housing education. The Housing Council provides property management tools and strategies to landlords in order to enhance their business skills and familiarize them with their rights and responsibilities.

75 College Ave., 14607
585-546-3700
www.thehousingcouncil.org

  • The Legal Aid Society of Rochester, Inc.

The Legal Aid Society of Rochester is a not-for-profit organization that provides direct civil legal services, including lay advocacy and related human services, to adults and children. We ensure that those who seek justice have an opportunity to receive a fair and full hearing. We obtain legal solutions that have a beneficial impact on our clients and the community.

One West Main St., Ste 800, 14614
585-232-4090
www.lasroc.org

  • Public Interest Law Office of Rochester

The Public Interest Law Office of Rochester is a not-for-profit law firm that provides free, civil legal services to low-income people. PILOR is committed to enhancing the economic conditions and protecting the civil rights of the low-income community of Greater Rochester through individual representation and systemic advocacy.

80 St. Paul St., Ste 701, 14604
585-454-4060
www.pilor.org

  • Volunteer Legal Services Project of Monroe County, Inc.

The Volunteer Legal Services Project of Monroe County, Inc. (VLSP), is a program that provides free legal help to low-income residents of Monroe County, NY facing non-criminal legal problems. VLSP's services are provided by private attorneys who donate their time and talent to ensure that low-income people have access to the justice system when faced with serious legal problems.

One West Main St. 5th floor, 14604
585-232-3051
www.vlsprochester.org

Homelessness

  • American Red Cross – Greater Rochester Chapter

The Greater Rochester Chapter of the American Red Cross is a humanitarian organization led by volunteers and guided by its Congressional Charter and the Fundamental Principles of the International Red Cross Movement, to provide relief to victims of disasters and help people prevent, prepare for, and respond to other emergencies.

50 Prince Street, 14607
585-241-4400
www.rochesterredcross.org

  • The Housing Council in Monroe County Area, Inc.

The Housing Council is a not-for-profit corporation based in Rochester, NY and founded in 1971. A HUD-approved comprehensive housing counseling agency, The Housing Council provides landlord education, foreclosure prevention, pre-purchase counseling, emergency housing services and fair housing education. The Housing Council provides property management tools and strategies to landlords in order to enhance their business skills and familiarize them with their rights and responsibilities.

75 College Ave. Ste 412, 14607
585-546-3700
www.thehousingcouncil.org

  • Salvation Army Rochester Area Services

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the bible. Its ministry is motivated by the love of God. Its Mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

10 Franklin St., P.O. Box 41210, 14604
585-987-9500
www.rochesterny.salvationarmy.org

  • Monroe County Dept. of Housing and Health Services

Emergency Housing, Food & Fuel

After hours 585-442-1742

Child Care

  • MCC Child Care Center

The Child Care Center is a department of the MCC Association, Inc. Our professional staff provides quality Early Care and Education to MCC students, faculty, staff, and community. We promote success in their academic and/or career endeavors by reassuring parents that their children are in a nurturing, secure environment, which is developmentally stimulating. We also serve as a benchmark for quality in our community and a lab school for various academic departments on the MCC Campus.

1000 E. Henrietta Rd., 14623
585-292-2640
www.monroecc.edu/depts/childcr/

  • Child Care Council, Inc.

Child Care Council, Inc. is a not-for-profit child resource and referral corporation dedicated to the support of high quality child care. Offices are located in Monroe, Livingston, and Wayne Counties in upstate New York.

595 Blossom Rd., Ste 120, 14610
585-654-4720
www.childcarecouncil.com

  • Salvation Army Rochester Area Services

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the bible. Its ministry is motivated by the love of God. Its Mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

70 Liberty Pole Way, P.O. Box 41210, 14604
585-987-9500
www.rochesterny.salvationarmy.org

Substance Abuse

  • Alcoholics Anonymous

Alcoholics Anonymous® is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking. There are no dues or fees for AA membership; we are self-supporting through our own contributions. AA is not allied with any sect, denomination, politics, organization or institution; does not wish to engage in any controversy, neither endorses nor opposes any causes. Our primary purpose is to stay sober and help other alcoholics to achieve sobriety.

10 Manhattan Square Drive, Ste D, 14607
585-232-6720
www.rochester-ny-aa.org

  • Al- Anon- Alateen

For over 50 years, Al-Anon (which includes Alateen for younger members) has been offering hope and help to families and friends of alcoholics. It is estimated that each alcoholic affects the lives of at least four other people... alcoholism is truly a family disease. No matter what relationship you have with an alcoholic, whether they are still drinking or not, all who have been affected by someone else’s drinking can find solutions that lead to serenity in the Al-Anon/Alateen fellowship.

2480 Browncroft Blvd., Suite 140, 15625
Al-Anon Info Serv. 585-288-0540 or 585-288-0597
www.aisrochester.org

  • Delphi Drug and Alcohol Council, Inc.

1839 East Ridge Rd., 14622
585-467-2230

  • East House Corporation

East House is a private nonprofit mental health agency established in 1966 to provide residential services to adults recovering from mental illness. Today, we provide residential, rehabilitation, and support services to individuals recovering from mental illness and chemical dependency. Services include counseling, case management, education and career development services, independent living skills training, social and recreational activities, family education and support. Services are personally tailored to meet individual needs and coordinated with other service providers.

1701 Lac De Ville Blvd., 14618
585-256-3800
www.easthousecorp.org

  • Narcotics Anonymous

Narcotics Anonymous sprang from the Alcoholics Anonymous Program of the late 1940s, with meetings first emerging in the Los Angeles area of California, USA, in the early Fifties. The NA program started as a small US movement that has grown into one of the world's oldest and largest organizations of its type.

P.O. Box 40255, 14604
Hotline 585-235-7889
www.na.org

  • YWCA of Rochester and Monroe County

Our mission is to eliminate racism and empower women. We provide safe places for women and girls, build strong women leaders, and advocate for women's rights and civil rights in Congress. Women come to us in times of crisis, as survivors of rape or domestic violence. They come for job training and career counseling. They come for childcare. They come for health and fitness. They come for a variety of reasons. But they come. And they leave with a renewed spirit, new skills, and stronger lives.

175 N. Clinton Ave., 14604
585-546-5820
www.ywcarochester.org

Job Search

  • Salvation Army Rochester Area Services

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the bible. Its ministry is motivated by the love of God. Its Mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

10 Franklin St., P.O. Box 41210, 14604
585-987-9500
rochesterny.salvationarmy.org/

  • YWCA of Rochester and Monroe County

Our mission is to eliminate racism and empower women. We provide safe places for women and girls, build strong women leaders, and advocate for women's rights and civil rights in Congress. Women come to us in times of crisis, as survivors of rape or domestic violence. They come for job training and career counseling. They come for childcare. They come for health and fitness. They come for a variety of reasons. But they come. And they leave with a renewed spirit, new skills, and stronger lives.

175 N. Clinton Ave., 14604
585-546-5820
www.ywcarochester.org

  • RochesterWorks

The RochesterWorks! System stimulates local economic growth by providing outstanding employment, education, support, and training services.

34 St. Paul St. 2nd floor, 14604
585-258-3530
www.rochesterworks.org

Debt Management

If you are being charged money for credit counseling, financial aid or scholarship services, DO NOT do business with that company. You do NOT need to pay for legitimate assistance.

  • Credit Counselors

Established in 1980, Credit Counselors, is a non-profit consumer credit counseling agency. Our goal is to provide money management counseling, including personal budget planning and consumer credit counseling and education to all age levels. Over the past 23 years, we've counseled over 300,000 families in the wise use of credit. This is experience you can count on and we look forward to providing you and your family with financial solutions as well.

(800) 737-2933
www.repaydebt.org

  • Consumer Credit Counseling Service

Money Management International's (MMI) certified consumer credit counseling service advisors can work together with you to create a successful program to help you eliminate your debt. When you enroll in a MMI Debt Management Plan (DMP) we'll reduce your monthly payments, work with your creditors and create a personalized plan to help you achieve your financial goals.

(866) 702-4175
www.moneymanagement.org

  • Internal Revenue Service (IRS)

Our mission is to provide America's taxpayers top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all.

255 East Ave., 14604
585-263-5840
www.irs.gov

Students Over 50 Years of Age

  • Lifespan/Eldersource

Lifespan is a non-profit organization in Rochester, New York dedicated to providing information, guidance and services that help older adults take on both the challenges and opportunities of longer life. We provide many direct services, we advocate and we guide. We also provide community and professional education.

1900 South Clinton Ave., 14618
585-244-8400
www.lifespan-roch.org

Gay, Lesbian, Bi-Sexual & Transgender Resources

  • Out Alliance

The Out Alliance (formerly the Gay Alliance of the Genesee Valley) stands as a coalition of individuals and groups working to empower gay, lesbian, bisexual, and transgender persons, to affirm their identity, and to create an atmosphere where the diversity of our community can thrive both collectively and separately. We educate and advocate for the eradication of homophobia and for full civil rights for all.

100 College Avenue, #100, 14607
585-244-8640
https://outalliance.org/

Disability Services

  • Center for Disability Rights

412 State Street, 14608
585-546-7510 V/TDD
www.cdrnys.org

  • Regional Center for Independent Living

1641 East Avenue, 14610 
585-442-6470 (V/TTY)
www.rcil.org

  • Social Security Administration

100 Chestnut St., Room 500, 14604
(800) 772-1213 or (800) 234-5772
www.ssa.gov

  • VESID (Vocational and Educational Services for Individuals with Disabilities)

109 S. Union Street, 14607
585-238-2900
TTY: 585-325-6278
www.acces.nysed.gov/vr