The Ombudsman within the Office of Student Services provides all MCC students with a safe place to bring questions and concerns about MCC policies or procedures. The Ombudsman assists students by considering all sides of an issue in an impartial and objective way, and then advises on how to best resolve the problems.
The Ombudsman offers a safe place where students may discuss problems or issues within MCC. The Ombudsman does not resolve disputes for students, but provides information and communication to support students resolving their own conflicts.
Students are encouraged to resolve concerns by contacting the campus office responsible for the area relevant to the complaint. If dissatisfied with the response, the student may contact the relevant area supervisor, director, department chair, or dean for resolution. The Ombudsman's role is to serve as a resource and designated neutral party for those who may have a college-related concern or grievance. The Ombudsman does not impose solutions, but does identify options and strategies for resolution by providing contact with appropriate college resources or serving as a mediator, among other roles.
Building 2-460 (Library)