Ombudsman

The Ombudsman within the Office of Student Services provides all MCC students with a safe, confidential place to bring questions and concerns about MCC policies or procedures. The Ombudsman assists students by considering all sides of an issue in an impartial and objective way, and then advises on how to best resolve the problems.

The Ombudsman provides an environment that is:

  • The Ombudsman offers a safe place where students may discuss problems or issues within MCC. The Ombudsman does not resolve disputes for students, but provides information and communication to support students resolving their own conflicts. The Ombudsman treats all inquiries as confidential with exception to reports of sexual harassment or sexual misconduct. 

    • Provide a welcoming environment to listen to concerns
    • Provide information on College policies and procedures
    • Provide information on how to make the College aware of a particular problem
    • Discuss and assist students in evaluating available options
    • Refer studentsto the proper authority to resolve the situation
    • Facilitate constructive dialogue
    • Provide upward feedback to the administration (or others in authority) when a systemic issue or trend occurs

Students commonly consult with the Ombudsman for

  • Financial Aid or Student Accounts concerns
  • Academic concerns (i.e., advising, courses, supports on campus)
  • Understanding and navigating College policies
  • Concerns about an appeal process at the College
  • General concerns about MCC

College Complaints

Students are encouraged to resolve concerns by contacting the campus office responsible for the area relevant to the complaint.  If dissatisfied with the response, the student may contact the relevant area supervisor, director, department chair, or dean for resolution.  The Ombudsman's role is to serve as a resource and designated neutral party for those who may have a college-related concern or grievance.  The Ombudsman does not impose solutions, but does identify options and strategies for resolution by providing contact with appropriate college resources or serving as a mediator, among other roles.  

 

Complaint Form

Complaint Protocol

Contact information: 595-292-2122;  ombudsman@monroecc.edu