HTL 105--Hotel Operations
This course is designed to provide students with a comprehensive, fundamental understanding of how hotels are managed with respect to the rooms perspective (reservations, front desk, housekeeping, engineering, and security). Through computer simulation, property tours, and guest lecturers, students will be exposed to the operational positions and responsibilities of the different areas of the rooms division. Food and beverage, sales and marketing, and the accounting office will be addressed with respect to how each of these departments interact with the rooms division. Spring Semester only. Three class hours.
7th Floor, Room 774
321 State St. / Rochester, NY 14608
Phone: (585) 685-6207
Fax: (585) 292-3830
See our contact page for more information.