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Our Mission
Office Location and Hours
ETS Telecommunications Staff
Telecommunications Systems
Local and Long Distance
Training and the Help Desk
Cellular Phones and Pagers
Online Request Forms
Additional Services
Alerts and Scams!
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Welcome to the home page of the Educational Technology Services
Telecommunications Department at Monroe Community
College. The purpose of this Web site is to provide you with information on the support
services we provide to the college community.
Our department:
 | Supports and maintains three PBX's at the Brighton and Damon
City campuses and the Applied Technology Center which annually process:
 | approximately 1 million outgoing calls |
 | approximately 1.3 million incoming calls |
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 | Supports and maintains three voice messaging systems |
 | Provides service for:
 | 1,650 telephones |
 | 1,450 voice mailboxes |
 | 57 fax lines |
 | 49 pay phones |
 | 44 metered business lines |
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 | Oversees 20 college-wide call processing applications and 12
ACD groups |
 | Handles an average of 15,000 switchboard calls monthly |

Contact Information
- Telephone
- 585-292-2076
- FAX
- 585-292-3880
- Postal address
- 1000 East Henrietta Road
- Rochester NY 14623-5780
- Electronic mail
- General Information: telcom@monroecc.edu
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