Course Descriptions

HSP 201 - Hospitality Human Resources Management

3 Credits

This course examines the theoretical and hands-on applications of management and supervisory practices in the hospitality industry. Communication strategies, recruitment, performance standards, evaluation techniques, diversity issues, and staff training are a few of the topics that will be discussed. Three class hours.

Course Learning Outcomes
1. Identify and discuss the various styles of leadership and their application
2. Demonstrate communication strategies needed for an effective hospitality operation and how to overcome obstacles
3. Compare and contrast culture and diversity in the workplace
4. Demonstrate the steps in the decision-making process
5. Discuss the essential points of current theories and practices for motivating workers on the job
6. Cite the benefits and challenges of recruiting, training, and evaluating employees

Course Offered Fall and Spring

Use links below to see if this course is offered:
Fall Semester 2017
Intersession 2018
Spring Semester 2018