BUS 135 - Supervising for the 21st Century
This course is designed to teach supervisors the concepts and skills they need to manage work and lead people in a diverse workforce. Its emphasis is on planning, problem-solving, communication, decision making, and employee motivation skills through the practical application of these concepts. It includes practice in hiring, training, performance appraisal, meetings, time management, and compliance with government regulations for equal opportunity, safety, and health. Three class hours.
Course Learning Outcomes
1. Use effective communication skills to resolve common workplace issues from a supervisory perspective.
2. Use the scientific method to solve problems and make decisions common to first line supervisors.
3. Explain how motivation theories are used to accomplish organization goals through supervisory tasks, which may include task delegation, performance appraisal, counseling or discipline.
4. Apply the principles of quality and customer focus to the responsibilities of first line supervisors
5. Explain the challenges of effectively supervising an ethnically and culturally diverse workforce.
Course Offered Fall and Spring