HTL 105 - Hotel Operations
This course is designed to provide students with a comprehensive, fundamental understanding of how hotels are managed with respect to the rooms perspective (reservations, front desk, housekeeping, engineering, and security). Through computer simulation, property tours, and guest lecturers, students will be exposed to the operational positions and responsibilities of the different areas of the rooms division. Food and beverage, sales and marketing, and the accounting office will be addressed with respect to how each of these departments interact with the rooms division.
Course Learning Outcomes
1.Discuss the various departments within a hotel.
2.Distinguish between the different levels of service in a hotel.
3.Discuss current technology trends in guest room reservations or hotel promotions.
4.Explain step-by-step what happens to a hotel reservation from its receipt to the guest's arrival.
5.Describe the guest registration process.
6.Discuss security regarding guest luggage, hotel keys, or hotel telephones.
7.Prepare the folio of the guest's stay.
Course Offered Spring only