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Intern - Member Services Associate Employer Information: *Employer: Nielsen *Address: 60 Corporate Woods *City/State/Zip: Rochester, NY 14623 Company Web Site: http://sites.nielsen.com/careers/ *Industry: Miscellaneous *Job Status: Internship Contact Information: *Contact: Andrew Freeman *Title: Director, Academic Services *Phone: 585-292-2016 Fax: 585-292-3848 *E-mail: coops-internships@monroecc.edu *How to Apply: Apply On-Line Additional Contact Info: Job Information: *Title: Intern - Member Services Associate *Job Target: (To Select more than one, hold down the ctrl key) Customer Service *Salary: Hourly Rate Rate: $10 Hours/Week: 15-20 *Job Responsibilities: About Nielsen Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement. By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit www.nielsen.com. A Member Services Associate performs a wide variety of tasks with the goal of providing exceptional customer service to our research panel members. This position offers flexible hours, a professional office environment and the opportunity to gain experience with a national brand and a leader in the market research space. Responsibilities: - Respond to the comments received by the Harris Poll members via email, phone, mail, comment tracking software and fax - Track inquires by type of concern and method of communication - Create and modify standard responses based on program policies to ensure responses are uniform - Identify and follow-up on issues regarding feedback of Harris Poll panel members - Identify survey quality and technical issues and alert appropriate internal departments - Provide guidance regarding best solutions in correcting survey quality and incentive related issues - Track quality and technical survey issues - Process panelists wishing to unsubscribe in accordance with Harris’ terms and conditions - Relay panelist’s suggestion to management - Keep process documentation up to date Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. *Qualifications: - Strong interpersonal and problem solving skills - Excellent verbal and written communication skills - Ability to work independently and as part of a team - Proficient in Microsoft Office products - 3 to 6 month assignment - Part -time position - Flexible hours 15 -20 hours/week - $10.00/hour Additional Company/Job Info: Apply online at http://sites.nielsen.com/careers/ using Job Number 1504165 to search for the position Date Listed: 04/03/2015 Expires: 05/03/2015