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<p><a href="https://www.monroecc.edu/fileadmin/SiteFiles/GeneralContent/myMCC/documents/MCC-TECH-Guide.pdf" target="_blank">The MCC Tech Guide</a>&nbsp;is a good place to start if you have technical questions. This is a resource guide with answers to common technology on campus. You may find the answers you need by starting right here.&nbsp;&nbsp;</p>
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<p>The&nbsp;<a href="https://www.monroecc.edu/depts/studenttech/" target="_blank">Student Technology Help Desk</a>&nbsp;can assist with your questions related to login, account management, and access to&nbsp;myMCC/Blackboard. They can also assist with questions about other college technologies. Call&nbsp;292-TECH (8324)&nbsp;or email for&nbsp;<a href="mailto:technologyhelp@student.monroecc.edu" target="_blank">technologyhelp@student.monroecc.edu</a>. You can also drop into the library for&nbsp;in person&nbsp;support.&nbsp;</p>
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<p><a href="https://www.monroecc.edu/depts/library/" target="_blank">MCC Libraries</a>&nbsp;&ndash; The library is open! Visit them in person on the Brighton or Downtown Campus or online.&nbsp;Librarians provide support with research help, locating resources, and more!&nbsp;</p>
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<p><a href="https://online.suny.edu/help/" target="_blank">SUNY Online Help Desk</a>&nbsp;&ndash; If you have questions about using Blackboard, they can help.&nbsp; The SUNY Online help desk has evening and weekend hours.&nbsp;Call&nbsp;1-844-673-6786.&nbsp;&nbsp;</p>
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<p><a href="https://mcc.open.suny.edu/webapps/blackboard/content/listContentEditable.jsp?content_id=_2413261_1&amp;course_id=_11257_1&amp;content_id=_2413270_1" target="_blank">MCC Online Learning Student Orientation</a>&nbsp;&nbsp;&ndash; located in the student&nbsp;tab, technology help sub-tab&nbsp;in&nbsp;myMCC.&nbsp;&nbsp;In this orientation you can learn key skills to be a successful online learner or you can just go through the one section to learn how to use Blackboard.&nbsp;&nbsp;</p>
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<p>Virtual Campus Office&nbsp;-Our online concierge can help connect you to campus resources. Email questions to&nbsp;<a href="mailto:virtualcampus@monroecc.edu" target="_blank">virtualcampus@monroecc.edu</a>&nbsp;or call 292-3440 if you have specific questions related to online learning. Visit&nbsp;our&nbsp;<a href="https://www.monroecc.edu/depts/distlearn/" target="_blank">MCC Online Learning Website</a>&nbsp;for FAQs.&nbsp;&nbsp;</p>
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</ul>

<p><strong>More Technology Tools:&nbsp;</strong></p>

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<p><a href="http://office.com/" target="_blank">Office 365</a>&nbsp;-Free for students! If you have questions about downloading this, visit <a href="https://www.monroecc.edu/fileadmin/SiteFiles/GeneralContent/depts/studenttech/documents/Office365-for-Microsoft-Office.pdf">Office 365 for MCC Students</a>&nbsp;or contact the MCC Technology help desk.&nbsp;&nbsp;</p>
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<p><strong>Zoom</strong> web conferencing&nbsp;system requirements and help-<a href="https://support.zoom.us/hc/en-us/articles/206175806" target="_blank">Zoom Help Center-</a>&nbsp;videos and step-by-step instructions -<a href="https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux" target="_blank">Zoom system requirements</a>&nbsp;(you&nbsp;can participate in Zoom meetings via the App on your phone or through a computer. Visit&nbsp;<a href="https://www.monroecc.edu/fileadmin/SiteFiles/GeneralContent/depts/distlearn/documents/Best-Practices-for-Using-Zoom--for-Students.pdf" target="_blank">Best Practices for Using Zoom</a>&nbsp;for tutorials and instructions.&nbsp;&nbsp;</p>
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<p><strong>Respondus&nbsp;Lockdown Browser:</strong>&nbsp;&nbsp;If your instructor uses&nbsp;Respondus&nbsp;for a test, you must first use&nbsp;this link to download the Lockdown browser.&nbsp;&nbsp;</p>

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<p><a href="https://web.respondus.com/respondus-lockdown-browser-the-student-experience/" target="_blank">LockDown&nbsp;Browser: The Student Experience</a>&nbsp;</p>
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<p><a href="https://web.respondus.com/wp-content/uploads/2019/08/RLDB-Quick-Start-Guide-Bb-Student.pdf" target="_blank">Student Quick Start Guide: LockDown Browser and Respondus Monitor</a>&nbsp;</p>
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<p><strong>VoiceThread:</strong>&nbsp;<a href="https://voicethread.com/howto-categories/students/" target="_blank">How To Guides for Students</a>&nbsp;</p>
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<p><strong>Blackboard&nbsp;How&nbsp;to&rsquo;s</strong>&nbsp;&ndash;MCC uses Blackboard Learn 9.1. Use the&nbsp;<a href="https://help.blackboard.com/Learn/Student/Original" target="_blank">help pages</a>&nbsp;to find answers to commonly asked questions.&nbsp;</p>

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<p><a href="https://help.blackboard.com/Learn/Student/Original/Assignments/Submit_Assignments" target="_blank">How to Submit an Assignment</a>&nbsp;</p>
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<p><a href="https://help.blackboard.com/Learn/Student/Original/Interact/Discussions" target="_blank">How to Use Discussions</a>&nbsp;</p>
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<p><a href="https://help.blackboard.com/Learn/Student/Original/Tests_and_Surveys" target="_blank">How to Take a Test or Survey</a>&nbsp;</p>
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<p><a href="https://help.blackboard.com/Learn/Student/Original/Grades" target="_blank">How to Check Your Grades</a>&nbsp;</p>
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<p><a href="https://help.blackboard.com/Blackboard_App" target="_blank">Blackboard Mobile App for Students</a>|&nbsp;<a href="https://online.suny.edu/support/how-to-use-blackboard-app-for-students/" target="_blank">FAQs</a>&nbsp;</p>
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</ul>
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</ul>

<p><strong>Help with Computer Basics:&nbsp;</strong></p>

<p>If you are brand new to using a computer, check out some of these basic computer skills tutorials. You may also consider taking one of the many&nbsp;<a href="https://www.monroecc.edu/etsdbs/MCCatPub.nsf/MCC%20GEN%20ED/0C849DB48CA38E628525842E00479A1F?OpenDocument" target="_blank">CRC</a>&nbsp;courses on campus!&nbsp;&nbsp;</p>

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<li><strong>SUNY Online Computer Skills Tutorial:</strong>&nbsp;<a href="https://online.suny.edu/assessment/essential-computer-skills-tutorial-and-assessment/" target="_blank">https://online.suny.edu/assessment/essential-computer-skills-tutorial-and-assessment/</a>. Overview of basic computer skills needed to be successful in an online course.&nbsp;&nbsp;</li>
<li><strong>Northstar&nbsp;Digital Literacy Resources</strong>:&nbsp;<a href="https://www.digitalliteracyassessment.org/" target="_blank">https://www.digitalliteracyassessment.org/</a>&nbsp;Free Interactive modules on Basic Computer Skills, Internet Basics, Using Email, Windows or Mac OS, MS Word, Excel, PowerPoint&nbsp;</li>
<li><strong>GCF Global Resources:</strong>&nbsp;<a href="https://edu.gcfglobal.org/en/subjects/tech/" target="_blank">https://edu.gcfglobal.org/en/subjects/tech/</a>&nbsp;Free resources on Office Products (Excel, Word, PowerPoint, Access), Email, Internet, Computers, Online Safety, and Windows and Mac OS&nbsp;</li>
</ul>

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MCC Daily Tribune

Student Technology Resources for Fall 2021

Get the support and help you need to be a successful student at MCC whether you come to campus in person or virtually. Here are some helpful resources for the beginning of the semester: 

  • The MCC Tech Guide is a good place to start if you have technical questions. This is a resource guide with answers to common technology on campus. You may find the answers you need by starting right here.  

  • The Student Technology Help Desk can assist with your questions related to login, account management, and access to myMCC/Blackboard. They can also assist with questions about other college technologies. Call 292-TECH (8324) or email for technologyhelp@student.monroecc.edu. You can also drop into the library for in person support. 

  • MCC Libraries – The library is open! Visit them in person on the Brighton or Downtown Campus or online. Librarians provide support with research help, locating resources, and more! 

  • SUNY Online Help Desk – If you have questions about using Blackboard, they can help.  The SUNY Online help desk has evening and weekend hours. Call 1-844-673-6786.  

  • MCC Online Learning Student Orientation  – located in the student tab, technology help sub-tab in myMCC.  In this orientation you can learn key skills to be a successful online learner or you can just go through the one section to learn how to use Blackboard.  

  • Virtual Campus Office -Our online concierge can help connect you to campus resources. Email questions to virtualcampus@monroecc.edu or call 292-3440 if you have specific questions related to online learning. Visit our MCC Online Learning Website for FAQs.  

More Technology Tools: 

Help with Computer Basics: 

If you are brand new to using a computer, check out some of these basic computer skills tutorials. You may also consider taking one of the many CRC courses on campus!  

 
 

Andrea Gilbert
Instructional Technologies
09/10/2021