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MCC Daily Tribune

Tech Tip: Employee Technology Support

Thanks to the work of our Telecommunications staff, the Technology Support Team can again answer live phone calls at 585-292-TECH (8324) - option 3 for Employees, Monday through Friday between 8:45 a.m. and 4:45 p.m.

Please be prepared to provide essential details when talking to one of our team, when leaving a voicemail, or submitting a technology ticket.

First--have identifying information on the equipment at hand (this is helpful if updated software is required to resolve issues):

For issues with computers/laptops/peripherals:

  1. Please give the MCC decal number
  2. For laptops, provide the make and model (e.g. Fujitsu Lifebook U7410)
    • If you flip the laptop upside down usually there will be a logo with small text that will give your laptop's model -usually near a barcode and listed as Product name or P/N.
    • On the keyboard trim or perhaps around the bezels of the screen, either at the top or bottom corner there might be a sticker giving the model number.
    • In Windows 10 search box in the toolbar, type System Information--In the column on the right you should see System Name / System Manufacturer / System Model
  3. Indicate if this is your personal equipment or college-owned equipment
  4. Tell us if the equipment is on-campus or off-campus

Second--provide us with a way to contact you.

If you are at home, we need your home or cell phone so we can reach you--especially if you are unable to get into your email!​

Ann Penwarden
Computing & Information Technology Services
09/01/2020