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MCC Daily Tribune

Tech Tip: One is the Loneliest Number

Except when reporting an issue with a computer. We have had several cases where one computer problem being experienced by one staff person has been reported through multiple people. This actually serves to confuse the problem as multiple tickets may get routed so that more than one person is looking at the same problem.

If you are unsure whether the person with the issue has already submitted a ticket, left a voicemail, or emailed the Helpdesk, please check with that person first before reporting the issue. Also, when reporting an issue for someone else, please verify only one person is reporting the issue.

When you submit a technology request ticket, you will be sent an email confirmation. Save that email and if you have additional information to share, simply use "reply all" to get us that information. Do not submit an additional ticket to update information for the original ticket.

Viewing open tickets through myMCC

You can always view your open tickets through myMCC - Employees - Technology Help - Create or View Technology Support Requests. Once you sign in (use your full email address), you will be taken to the "Home" tab (where you can submit requests). Click on the "My Requests" tab to see all your requests. If you click twice on Date Created, it will sort by date and then place the newest requests at the top. You can click on any of the table headings to sort: Date Created, Status Label, and Assignee Name are probably the most useful. One click will sort old to new or a to z. The second click will reverse the order of the sort. Clicking on any line in the table will open that ticket to see more details and history.

Remember, reply to the ticket confirmation email sent from techsupport@monroecc.edu to provide additional information on your issue! That will ensure that the person assigned the ticket gets the updated information in a timely manner.

Ann Penwarden
Computing & Information Technology Services
08/06/2020