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MCC Daily Tribune

Undeliverable Emails to Purchasing Department General Email

Recently the Purchasing Department's general 'mailbox' associated with purchasing@monroecc.edu was upgraded by Technology Services to a 'shared' departmental mailbox. Since this upgrade, several College staff members have advised us that emails they sent to purchasing@monroecc.edu were returned as undeliverable.

Technology Services let us know this is a known problem associated with these upgrades and the fix is simple:

  • If you have previously sent an e-mail to purchasing@monroecc.edu, you will need to clear the entry from your Outlook auto-complete cache.

 

  • To clear the cache, begin composing a new message in Outlook and start typing in 'PURCHASING' until the auto-complete entry appears.

 

  • Once you see it click the 'X' icon next to the entry.

 

  • This will remove the broken entry from your cache.

 

  • Then you can send an e-mail by typing the full address or selecting from the Global Address List the first time.

 

Patrick Bates
Purchasing
09/30/2020