MCC Daily Tribune

Changes to the Facilities Work Request System

In an effort to reduce threats to campus network security there has been a change made to the Work Order Request system.  As many of you know, when requesting work from the Facilities Department you do so by accessing the Work Order Request web page via the link on the Facilities Department web page.  The link will remain the preferred method for making such requests, but there’s been a small change in access.  The change will be completely transparent to anyone accessing the system from a logged-in account on a campus computer, or on a wireless device that has been logged in to the Campus wireless network via the Crypto link.  However, for users who wish to request repair work from either off-campus or who are on wireless devices logged in to MCC-Guest access on the campus wireless network, there is an additional step required to make that happen.  Those users will need to first initiate a VPN connection to the campus by using the Cisco AnyConnect application.  Instructions for its implementation and use can be read on the Technology Help page under the “Off-Campus Access” link, or here: https://www.monroecc.edu/index.php?id=18409   

If there are any questions about this or if you need help gaining access contact the Facilities department at 292-2800

Michael Carroll
Facilities
05/19/2021