The Admissions Office is hosting a pre-recorded webinar entitled “Lessons from Disney: Customer Service Tips to Attract & Keep Students” on Monday, February 29, 2:00-3:30pm in
Warshof Conference Center, R. Thomas Flynn Campus Center (Empire Room).
The webinar will integrate lessons from Disney's legendary customer service philosophy and
build a culture of service guaranteed to boost student retention, enrollment and morale.
We are also starting a book group with "Be Our Guest: Perfecting the Art of Customer Service," Forty copies of the book have been donated by Human Resources! You can sign up for the book group at the event.
Please email Julie Slate in the Admission Office at <
mailto:jslate@monroecc.edu> by Friday February 26 if you plan to attend.
PROGRAM SUMMARY
Exceptional customer service is critical in overcoming today's growing
recruitment and retention challenges. How can we integrate lessons from
Disney's legendary customer service philosophy into our day-to-day
operations and build a culture of excellence that invites students to enroll
and remain at our college? Join us for this can't miss 60-minute webinar
where you and your colleagues will discover:
* Strategies to boost retention using a student-centered service model
* Keys to integrate Disney's service excellence into your daily operations
* How to build a unique culture that caters to students, parents & alumni
* Ways to apply Disney's service approach to enhance the student experience
EXPERT SPEAKER
Customer service expert Teri Yanovitch has been on the front line of the customer
experience for more than three decades.
* Over the past few years Teri has taken her approach to service excellence
to many educational institutions including: Rollins College, Montana State
University, Clarkson University, Pima Community College, Drexel University,
George Washington University, University of North Florida, Cornell University,
Pensacola State College, College of Central Florida, Santa Fe College, Lake
Sumter State College, Seminole State College, University of South Florida
and others.
* Author of the acclaimed "Unleashing Excellence - The Complete Guide to
Ultimate Customer Service", she is a former speaker and seminar leader for the
Disney Institute. She was also the Regional Trainer for the Hertz Corporation
Southeast United States and Caribbean and Vice-President at Philip Crosby
Associates/Quality College.
* Teri takes a holistic, system-oriented approach to helping organizations
transform their service culture.