Composing a Resume: Skills

Use "action verbs" to describe your skills in a more compelling way and to show your strength in a specific skill area. Areas may include:

  • Management
  • Computer
  • Communication/Interpersonal
  • Customer Service
  • Creative
  • Leadership
  • Helping
  • Professionalism
  • Mechanical
  • Analytical
  • Organizational
  • Instruction/Training
  • Language/Cultural
  • Finance/Business


Customer Service Skills:

  • Demonstrate consistently high levels of professionalism and courtesy with both customers/guests and employees
  • Welcome customers/guests with a smile, make them feel at home
  • Remain aware of customer/guests needs and travel related issues
  • Effectively responds to customer/guests requests by placing special orders, and arranging for any changes to their itinerary
  • Consistently provides quick, well-timed and professional service
  • Interfaces with appropriate departments for prompt and accurate service to customers/guests

Computer Skills:

  • Peripheral device configuration and troubleshooting
  • Expansion card and component configuration
  • Familiarity with DOS, UNIX, Windows, NT Server, NT Workstation, HTML, Java, Microsoft, Adobe, Netscape, Internet Explorer, etc.
  • FTP software and file server software
  • PC hardware and software support
  • Web-page creation and graphic design