How to Refer & Get Help

A mental health emergency is a situation where there is imminent risk of danger to self or others. If you or someone else is experiencing an emergency, please immediately contact one of the resources below, which are available 24 hours per day, 7 days per week.

• On-campus: Call MCC Public Safety at (585) 292-2911
• Off-campus: Dial 911
• 988 (formerly National Suicide Prevention Lifeline): Call or text 988 or chat 988lifeline.org 
• Monroe County Mobile Crisis: Call (585) 529-3721
• 211 / Lifeline: Dial 211 for resources in Monroe, Wayne, Cayuga, Ontario, Livingston, and Seneca Counties
• Visit your local hospital emergency department
• Crisis Text Line: Text "HOME" to 741741; text "STEVE" for support for students of color
• Willow Domestic Violence Center: Call the hotline at (585) 222-SAFE (7233) or text the text line at (585) 348-SAFE (7233)
• Refer to the Monroe County website for additional mental health and substance use resource information

• Contact the Counseling Center and provide us with the student’s name, M number, and best contact information in order for us to reach out to them directly.
• Submit a Behavioral Incident Report (BIR)

We encourage faculty and staff to report concerns about students who may be in distress, or whose behavior is disruptive to others in the community through the completion of a Behavioral Incident Report (BIR).