PUBLIC SAFETY COMMUNICATIONS

A.A.S. DEGREE

Description
The Public Safety Communication program is designed to provide educational and professional development to those currently employed in the emergency communications field. The program focuses on communications skills development in a public safety communications center. Topics such as operations, record keeping, equipment, and dealing with diverse populations are just a sampling of areas covered in this program. Students will also concentrate on specific roles, techniques, and responsibilities that each specific discipline entails (EMS, Fire, & Police). This program has two tracks, Law Enforcement Dispatcher and Fire/EMS Dispatcher. Students that successfully complete the program will be certified by the Association of Public Safety Communications Officers Institute(APSCO). Enrollment is limited to current public safety communications personnel sponsored by their respective agency that have received Emergency Communications Department approval.
(Housed at Public Safety Training Facility)


Program Learning Outcomes
At the completion of this program, the student should:

1. Receive 911 phone calls and obtain information from the caller pertinent to emergency and non-emergency situations necessary to identify the appropriate resources required.
2. Effectively communicate with 911 callers who may be distressed, disabled, impaired, or from dissimilar cultures.
3. Record incident information in a consistent, accurate, and easily understood fashion.
4. Identify the specific resources required for an incident and accurately dispatch them in timely fashion.
5. Obtain critical information via telephone, computer, radio, reference sources, and electronic media used in public safety.
6. Provide basic emergency medical instructions via phone to callers with medical and trauma emergencies.


Requirements for Program Entrance
High school diploma required. Civil Service appointment as Public Safety Dispatcher or Telecommunicator required. Recommended High School Courses: Math, English, psychology, sociology, business & government.


Distribution Requirements

Credit Hours
LAW ENFORCEMENT DISPATCHER TRACK

FIRST SEMESTER: 15 Credit Hours

PSC 100 Public Safety Telecommunicator
7
PSC 101 Emergency Medical Dispatch
2
ENG 101 College Composition OR
ENG 200 Advanced Composition
3
SPC 141 Interpersonal Speech Communication
3
Total
15
SECOND SEMESTER: 18 Credit Hours

MTH 104 OR MTH 135 OR MTH 140 OR MTH 141 OR MTH 150 OR MTH 160 or higher
3
SOCIAL SCIENCE ELECTIVE
3
PSC 110 Practicum in Public Safety Telecommunicator
12
Total
18
THIRD SEMESTER: 15-16 Credit Hours

PSC 202 Law Enforcement Dispatching
7
NATURAL SCIENCE ELECTIVE
3-4
LIBERAL ARTS ELECTIVE
3
PHYSICAL/HEALTH EDUCATION ELECTIVE
2
Total
15-16
FOURTH SEMESTER: 15 Credit Hours

SPC 241 Advanced Interpersonal Communication
3
PSC 212 Practicum in Law Enforcement Dispatching
12
Total
15
TOTAL CREDITS
63-64


FIRE AND EMS DISPATCHER TRACK

FIRST SEMESTER: 15 Credit Hours

PSC 100 Public Safety Telecommunicator
7
PSC 101 Emergency Medical Dispatch
2
ENG 101 College Composition
3
SPC 141 Interpersonal Speech Communication
3
Total
15
SECOND SEMESTER: 18 Credit Hours

MTH 104 OR MTH 135 OR MTH 140 OR MTH 141 OR MTH 150 OR MTH 160 or higher
3
SOCIAL SCIENCE ELECTIVE
3
PSC 110 Practicum in Public Safety Telecommunicator
12
Total
18
THIRD SEMESTER: 15-16 Credit Hours

PSC 203 Fire and EMS Dispatching
7
NATURAL SCIENCE ELECTIVE
3-4
LIBERAL ARTS ELECTIVE
3
PHYSICAL/HEALTH EDUCATION ELECTIVE
2
Total
15-16
FOURTH SEMESTER: 15 Credit Hours

SPC 241 Advanced Interpersonal Communication
3
PSC 213 Practicum in Fire and EMS Dispatching
12
Total
15
TOTAL CREDITS
63-64