Public safety telecommunicators play a vital role in emergency response, helping connect
callers, dispatchers, and first responders when every second matters. MCC's Public
Safety Communications program helps current public safety communications professionals
strengthen their skills in emergency call-taking, dispatch operations, incident management,
and communications technology. Through specialized training and professional development,you'llbuild theexpertiseneeded to support police, fire, and EMS operations effectively and efficiently.
In MCC's Public Safety Communications program, you'll learn how to:
Manage Emergency Calls — Receive 911 calls and gather critical information needed to determine the appropriate
response.
Communicate During High-Stress Situations — Effectively assist callers who may be distressed, impaired, disabled, or experiencing
a crisis.
Dispatch Resources Efficiently — Identify appropriate emergency resources and coordinate responses quickly and accurately.
Document Incidents Clearly — Record emergency and non-emergency information in a consistent and accurate manner.
Use Public Safety Technologies — Obtain and share information using computer systems, radios, databases, and communication
platforms.
Support Emergency Medical Response — Provide basic emergency medical instructions to callers during medical and trauma
emergencies.
Serve Diverse Communities — Build communication skills that support interactions with people from a variety
of backgrounds and circumstances.
Work Across Public Safety Disciplines — Understand the specific roles, responsibilities, and operational needs of police,
fire, and EMS agencies.
Two Tracks to Advance Your Career
The Public Safety Communications program offers two pathwaysforcurrent public safety communications personnel.
Law Enforcement Dispatcher Track
This pathway focuses on the responsibilities and operational requirements of law enforcement
communications centers, including call-taking, dispatching, incident documentation,
and coordination of police resources.
Fire/EMS Dispatcher Track
This pathway prepares communications professionals to support fire and emergency medical
services through emergency dispatch, resource deployment, incident management, and
emergency medical call processing.
Ready to Apply?
Applying to MCC is free, with no college essay or test scoresrequired.
Advance your career in emergency communications with MCC's Public Safety Communications
degree.Develop dispatch, call-taking, and emergency response coordination skills.
A.A.S.
Associate of Applied Science
MCC's Public Safety Communications program is designed for current emergency communications
professionals with agency sponsorship who want to advance their skills in emergency
communications. Choose from aLaw Enforcement DispatcherorFire/EMS Dispatchertrack while buildingexpertisein call-taking, dispatch operations, and emergency response coordination, leading
to APCO certification.
Length
2 years / 61-64 credits
Students typically complete this program in 4 semesters of full-time study.
In MCC’s Public Safety Communications program,you’llstudyemergencycommunicationsandbuild the practical skills and professional knowledge needed to support first responders
and the communities they serve.Learn from public safety professionals while strengthening your ability to manage
complex communications and emergency response operations.
Communications-Centered Training
Coursework focuses on the day-to-day responsibilities of public safety communications
professionals, including call processing, dispatching, documentation, resource coordination,
and emergency communications procedures.
Industry-Recognized Credentials
When you successfully complete the program,you’llearn certification through the Association of Public Safety Communications Officials
(APCO), a nationally recognized organization supporting excellence in emergency communications.
Designed for Working Professionals
This program is designed specifically for current public safety communications personnel
sponsored by their agencies, so you can apply what you learn directly to your work
in emergency communications centers.
Quality Education That Fits Your Budget
MCC’s low tuition, plus financial aid like grants and scholarships, make your education
possible.
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