Help your resume, cover letter, and job applications stand out by using strong action
verbs that clearly communicate your skills and accomplishments. Explore examples across
a variety of skill areas, from customer service and communication to technology, leadership,
and business, to present your experience with confidence and impact.
Use "action verbs" to describe your skills in a more compelling way and to show your
strength in a specific skill area. Areas may include:
- Management
- Computer
- Communication/Interpersonal
- Customer Service
- Creative
- Leadership
- Helping
- Professionalism
- Mechanical
- Analytical
- Organizational
- Instruction/Training
- Language/Cultural
- Finance/Business
Example
Customer Service Skills:
- Demonstrate consistently high levels of professionalism and courtesy with both customers/guests
and employees
- Welcome customers/guests with a smile, make them feel at home
- Remain aware of customer/guests needs and travel related issues
- Effectively responds to customer/guests requests by placing special orders, and arranging
for any changes to their itinerary
- Consistently provides quick, well-timed and professional service
- Interfaces with appropriate departments for prompt and accurate service to customers/guests
Computer Skills:
- Peripheral device configuration and troubleshooting
- Expansion card and component configuration
- Familiarity with DOS, UNIX, Windows, NT Server, NT Workstation, HTML, Java, Microsoft,
Adobe, Netscape, Internet Explorer, etc.
- FTP software and file server software
- PC hardware and software support
- Web-page creation and graphic design
