The MCC Alert system is used to send emergency, protective action, safety and other college-related alerts to students, employees, and visitors. These important messages are sent to protect lives and assets while minimizing campus disruptions.
Specific questions about MCC Alerts can be addressed to MCC’s Technology Support Center at 585-292-8324 or xTECH.
Q. Will the MCC ALERT system replace other methods of communication that the College uses to notify the college community of emergency information?
The MCC Alert system augments other means of communication, which include emails; college phones in offices, labs, and classrooms; the College website; social media; notification of news media; etc. Depending upon the emergency, one or more of these communication channels will be used.
Q. In what situations might I receive an MCC Alert? What type of emergency/safety information will be broadcast?
Alerts can be sent in a variety of emergency situations (see list below) and in the case of certain college functions. Subsequent alerts may be sent to convey that the situation is resolved (e.g. “All Clear”) and/or to provide follow-up or additional information.
- Civil Disturbance—a large group disrupting normal campus activities
- Fire—large-scale structural fire, wildfires, local community or industry fires that endanger campus.
- Hazardous Material—a dangerous material spilled or spreading from a contained area
- Major Road Closing/Incident—an unanticipated event that would disrupt safe passage to and from an MCC campus
- Medical Emergency—a pandemic or event with mass casualties
- Personal Safety—situations that include use of weapons and/or violence. Any situation, on or off campus, which in the judgment of the College, constitutes an ongoing or continuing threat to a person or property.
- Suspicious Package—reasonable belief that a package may contain a dangerous item or substance that would cause harm to persons or property.
- Utility Failure—a major disruption or damage to utilities including gas, electrical or water.
- Weather—severe weather conditions to include flooding, snow blizzard, severe thunderstorm, wind, tornado or hurricane.
Q. How do I sign up for the MCC Alert system?
If you are a student or employee of Monroe Community College, you and your MCC email address are automatically in the MCC Alert system. To add phone numbers or other email addresses, simply log into my.monroecc.edu, click on the “Sign up for MCC Alert” link in the MCC Alert area on the home page, and update personal contact information at the MCC Alert Contact Information link.
Please note: if you choose to receive notifications via text and/or voice messaging, you agree to incur any applicable costs from your carrier for receiving these messages. Additionally, by adding or updating contact information, you will be agreeing to the MCC Alert privacy statement and to receiving notifications from MCC Alert at the contact information provided.
Q. Once I sign up will I ever have to sign up again?
No. You will be asked for periodic reconfirmation of your contact information at the beginning of each semester. This may sound unnecessary, but is actually for your protection. Signing up only takes a few minutes, but the time spent could one day prove useful to you in the event of an emergency.
Q. How do I update my information?
You can go into my.monroecc.edu and update your information as often as necessary.
Q. Will the contact information I provide be protected?
Any contact information submitted through the MCC Alert system at MCC will only be used to subscribe college community members to the MCC Alert system and other support service functions on your behalf at MCC.
Q. Does it matter how many phones and in what order I enter them when I sign up?
You will be allowed to enter up to three telephone numbers, two email addresses (your MCC email address is automatically included), and three text message numbers. They can be your local, work, home, cell or other number. The order doesn’t matter since the system will dial them all at about the same time.
Q. Can parents, spouses and others sign up to receive MCC Alert notifications from MCC?
Individuals who are neither students nor employees can sign up via the MCC Alert community registration portal.
Q. Will it cost me anything to participate in the MCC Alert system?
The College does not charge MCC Alert participants. There is no enrollment nor cancellation fee. Charges associated with your cell phone plan may apply; check with your cell phone carrier or your cell phone contract.
Q. Will I automatically be enrolled in the MCC Alert system once I sign-up?
MCC students and employees are signed up automatically with their MCC email address only. Any additional contact information will need to be added by you according to the instructions above. Contact information that you add is uploaded to the system twice each day.
Q. Who is authorized to send emergency/safety information?
The MCC Alert system will be used only by authorized campus personnel to send emergency messages, including emergency protective actions, warnings and post-incident information related to personal safety on the campuses.
Q. What happens if I don't answer the phone when an emergency notification is sent out?
The alert is automatically set to call back the phone if a voicemail system is undetected. Three callbacks will be attempted. If the phone has voicemail, a verbal voicemail message will be left.