When an account is locked out, the cause is due to multiple login attempts using an incorrect password. For security purposes, the account locks itself out for approximately 15 minutes. It should then be accessible after that 15 minute period. If you happen to get this message when trying to access MCC email or logging into your PC, here are a few things to check. If you still have problems after trying the following, you can always call the CNS Technology Support at x(8324), option 3, for further assistance.
Lockouts commonly happen shortly after the email account password is changed. Check and update your password on all computers and devices trying to connect to MCC email, WiFi, or anything that requires a login with username/email password. You can always request another password reset by calling CNS Technology Support at x(8324), option 3, for further assistance.
If you have a mobile device, please make sure the password is updated on the device itself. You can also remove the MCC account and re-add it. Also, make sure that any cached passwords in the mobile device browser are cleared out.
If you use MCC’s Wi-Fi network with your mobile device on campus, please update that with your current password. You can also have the device forget the Wi-Fi network and then reconfigure it again.
If you have an off campus computer with Outlook configured for MCC email, the home computer might still be connecting to the Exchange server with an incorrect password. Reconfigure the email client with your current password.
You should flush cache/cookies/passwords on personal computer Web browsers to make sure an old password is not cached and trying to sign into Outlook Web Access.
Check your on-campus computer for cached passwords also (see previous).
Jeff Dunker
Communications and Network Services
10/20/2015 |