Q: What is Tech Support and how do I reach it to report problems with my computer, software, password or other technology related issues?
A: Technology Support is an office within ETS Division’s Communications and Network Services Department. The office is staffed year-round by two full-time members and, during extremely busy times, one part-time student aide. The role of Technology Support is to assist college employees with any technology-related issues they may encounter. Some examples of supported items are:
Network password changes or resets, Banner PIN changes or resets, creation or modification of network accounts or folders, computer or other hardware malfunctions, software questions, printer problems, laptop problems, virus or malware infections, or major system problems (i.e., Banner, myMCC, PaperCut, etc.).
There are two ways to contact Technology Support. They are:
1. Phone: From anywhere on campus, dial xTECH (8324). From off-campus, Tech Support can be dialed directly at (585) 292-TECH (8324). Employees must select option 3 at the first prompt, and then option 1. During high volume times, you may experience some wait time while an agent becomes available to take your call. If you are unable or unwilling to wait, you have the option to leave a voice mail message. The system will prompt you to do so at various intervals. Please be as specific as possible (decal number on PC, exact error message, etc.) about the problem and provide a call back number in the event more information is needed. Your call will be returned as soon as time permits.
2. Web entry: From within myMCC, click on the “Tech” tab. In the third channel (far right of screen) under “ Technology Service Requests,” click the second link that says “Report a Technology Problem to TECH (office or classroom PC, re-image PC, laptop, mobile). On the left column, about halfway down, you will see some quick ticket links that you can click to submit your request. Please be as specific as possible (decal number on PC, exact error message, etc.) about the problem and provide a call back number in the event more information is needed. On the far right column, there are some FAQs that may help you with your specific problem.
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Communications and Network Services