MCC Daily Tribune

OUTAGE ALERT - Federal Student Aid Website and System Outages August 3-6, 2018

During the period August 3-6, 2018, the Department of Education will be planning to complete important system work which directly impacts access to many Federal Student Aid websites and systems. These upgrades are part of their continuous improvement of Federal Student Aid systems. The websites and systems listed below will be inaccessible during the outage period and users will receive an error message informing them that the page cannot be found or that the site is unavailable due to maintenance.

  • Federal Student Aid at www.fsa.ed.gov
  • Free Application for Federal Financial Aid at www.fafsa.gov
  • Borrower Defense to Loan Repayment (customers may access the online application at www.borrowerdischarge.ed.gov during the outage but will not be able to authenticate with an FSA ID)
  • National Student Loan Data System (NSLDS) Student Access
  • StudentLoans.gov
  • StudentAid.gov

In addition, other Federal Student Aid contact centers impacted by this outage will either be closed or will be able to provide only limited assistance during the outage. If a contact center's regular hours of operation will be impacted, a message will be posted informing customers of the outage and recommending that they call, email, and/or participate in Live Chat after the outage is over. We understand that the timing for these outages is both unfortunate and inconvenient for our students, families and our community. We appreciate your patience as these important upgrades are vital to the continuous improvements of the Federal Student Aid systems.

Santiago, Melissa
Financial Aid
08/03/2018