MCC Daily Tribune Archive

“Effective Communication for Difficult Conversations”

The Office of Human Resources and Organizational Development would like to invite employees to register for an upcoming training session regarding effective communications.  The session is scheduled for Thursday, April 7, from 10:00 am – 12:00 pm, in the Warshof Conference Center, Flynn Campus Center (Empire Room), and will be facilitated by Kristin Hocker from the University of Rochester.  Kristin’s biography and details of the session are provided below.

To register for the event, please send an email to Brenda Davies at "".  Registrations will be taken in the order they are received.  Space is limited so please register early!  If the session fills, your name will be added to our waitlist and you will be notified in the event of a cancellation.  Additionally, we will utilize the waitlist to determine overall interest to help us gauge scheduling future sessions.  If you have any questions regarding the event, please contact Holly Cicconi-Eggleston.

“Effective Communication for Difficult Conversations”

The following session will discuss techniques that can help when conversations become a challenge. These techniques can be applied with whomever is presenting that challenge, whether it’s a colleague, customer, student, etc.   Objectives include:

·         Applying communication techniques that effectively manage challenging situations;

·         Understanding the importance of building a shared pool of meaning when any conversation becomes difficult;

·         Practicing methods of assertive communication to help remain firm but empathetic, and collaborative not combative, in one’s message.

Kristin Hocker

Kristin Hocker is an Organizational Development Specialist with the Human Resource Development (HRD) department at the University of Rochester, and has been with the University for six years. In her role, Kristin is the lead facilitator for the University Leadership program; she also conducts a series of professional development courses for hospital staff, and consults with departments all over the organization to address their specific training needs.

Kristin is a graduate of MCC, graduating with her Associates in Food Service Administration in 1997. She also earned her Culinary degree. After 16 years in the food service industry, she made a career switch when she earned her Master’s degree in Training and Instructional Design at RIT. She is currently working towards her Ed.D in Educational Leadership, at University of Rochester Warner School of Education.

Holly Cicconi-Eggleston
Human Resources