Save Friday, April 28, 2006 at 12 noon in the MCC Theatre. The MCC Travel Club presents Dean Melonas, JetBlue Airways Vice President of Recuitment. As many of you know, JetBlue is a business example of a "winner" in an industry where most of their competitors are struggling to stay financially afloat. What is their secret to success? Well much of it comes in the form of Exceptional Customer Service. JetBlue has brought humanity back to air travel. Dean Melonas headed up the team that developed all of JetBlue's facilitiated training programs, regarding the company's unique approach to customer service. He has also spent a significant amount of time as a consultant and facilitator of customer service programs for start-up companies outside of the aviation industry such as Spring PCS and MGM Grand Hotels & Casinos. Dean Melonas will share his core message on the customer service philosophy delivered to all JetBlue employees . Please support the Travel Club by joining us on Friday. You won't want to miss it.
Janet B. Zinck
Department of Hospitality
04/24/2006 |