HSP-115: Guest Service Hospitality
- 3 Credit Hours
- Hospitality Department
- Fall 2024
Course Description
This course discusses the importance of customer service in the Hospitality and Tourism industries, focusing on hospitality services, developing and maintaining a service culture, managing service encounters, consumer trends, building and maintaining customer relationships, professionalism and the impact technology plays on customer service. Students will also complete the AHLEI Guest Service Gold - Golden Opportunities certification examination. Successful completion of this course includes 45 hours of hands-on customer service experience (volunteer or work experience). A student's present job may qualify. Appropriate volunteer/work experience must be approved by the instructor. It is recommended that this course is completed within the first two semesters of the program. 3 credit hours.
HSP-115 Sections for Fall 2024
1 Section Offered
HSP-115, Section SL1
Scheduled Meeting Times
Type | Location | Date(s) | Day / Time |
---|---|---|---|
Experiential | Online | Aug 26th, 2024 – Dec 16th, 2024 | N/A |
Lecture | Online | Aug 26th, 2024 – Dec 16th, 2024 | N/A |
Type | Experiential |
Location | Online |
Date(s) | Aug 26th, 2024 – Dec 16th, 2024 |
Day / Time | N/A |
Type | Lecture |
Location | Online |
Date(s) | Aug 26th, 2024 – Dec 16th, 2024 |
Day / Time | N/A |