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MCC Daily Tribune

Dispatcher O'Neil Completes APCO Communications Training

MCC Public Safety Dispatcher Grace O'Neil recently completed the Association of Public Safety Communications Officials (APCO) Law Enforcement Communications, 1st Edition Training. 

Effective communications is a critical component of law enforcement service operations. The telecommunicator provides the vital link between citizens and law enforcement responders. APCO Institute’s Law Enforcement Communications, 1st Edition course is a vital component in our training selection, by improving service to the caller and increasing safety of the responders. This dynamic course covers the terms, techniques and guidelines required for excellence in law enforcement call handling and radio dispatching.

Topics included:

• The Role of Law Enforcement
• History of Law Enforcement and Law Enforcement Communications
• Law Enforcement Organizations, Operations, Vehicles, and Equipment
• Classification and Prioritization of Crimes
• Law Enforcement Telecommunicator: Overview of Role and Responsibilities
• Law Enforcement Call Processing and Dispatch Procedures
• Law Enforcement Incidents: Crimes against Persons/Property/Vehicle and Highway
• Communications for Pursuits and Officer Needs Help Incidents
• Next Generation and Emerging Communications Technology
• Law Enforcement Communications and Counterterrorism
• NIMS (National Incident Management System)

Katie Ferguson
Public Safety
01/07/2026