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MCC Daily Tribune

Reminder: TeamDynamix (TDX) Goes Live August 31

As a reminder: MCC's new Information Technology Service Management (ITSM) platform launches TODAY, Monday August 31.  

Navigation to the TDX portal is the same as the path was to iSupport: 

  1. go to myMCC
  2. select Technology
  3. select Technology Services & Requests

The TeamDynamix (TDX) Customer Portal is designed to make it easy to find IT services, submit requests, and track support tickets in one central location. After accessing the portal through myMCC, users can browse service categories, search the Knowledge Base for answers to common questions, and submit service requests using guided forms. The portal's search feature helps users quickly locate services or self-help articles, reducing the need to contact support for routine questions. There is even a Knowledge Base article with instructions on how to navigate the portal and submit ticket requests. 

Once a request is submitted, users can view and monitor all of their tickets from the portal dashboard. The My Requests area allows you to check ticket status, review updates from technicians, add comments or attachments, and access previous requests. The portal also provides access to knowledge articles, making it easy to find troubleshooting steps, technology guides, and other resources whenever you need assistance. By combining service requests, ticket tracking, and self-service support in a single location, TDX offers a more streamlined and user-friendly technology support experience.

All active iSupport tickets will be migrated to TDX, so there is no need to resubmit existing requests.

Users will continue to have access to view previously submitted tickets via myMCC-Technology- iSupport, until September 4, 2026.

Important Action Required

If you reference closed iSupport tickets for procedures, documentation, or historical information, please:

  1. Access iSupport through the Technology tile in myMCC.
  2. Open any closed tickets you may need.
  3. Save them as PDFs to your device or a Team folder.

This must be completed before September 4, 2026.

Benefits of TeamDynamix

TDX introduces several enhancements designed to improve service delivery:

  • Simplified Service Requests & Ticket Tracking: Submit requests and monitor progress from start to finish.
  • Knowledge Base Resources: Access self-service articles, guides, and troubleshooting information.
  • Asset Management: Improved visibility into technology equipment and software across the College.
  • Project Management Tools: Enhanced collaboration, planning, and reporting capabilities.
  • Automated Workflows: Faster routing, approvals, and more consistent service delivery.

We look forward to bringing these new capabilities to the MCC community and providing a more efficient, connected technology service experience for everyone.

Launch Date: August 31, 2026
iSupport Access Ends: September 4, 2026
Access TDX: myMCC - Technology - Technology Services & Requests

Elizabeth Baxter
Technology Services
08/31/2026