Student Tribune
Brightspace First Day Slowness and Banner not Syncing to Brightspace
We hope you had a good start to your semester. We wanted to share the
following updates about Brightspace.
On 8/29, in the morning around 10am, Brightspace was experiencing some
slowness and timeout errors, but was fully restored by 1pm. This may have
prevented some users from accessing their courses during this window of
time.
Please be aware that we are also currently troubleshooting another issue
with enrollments not properly syncing from Banner to Brightspace. For most
users, this will not have a direct impact on your use of Brightspace. If you
have just been added or dropped from a course within the last several days,
please read on, as this may impact your ability to login to Brightspace and/or
access your course(s).
What this means: Late registering students may have
not been added to Brightspace preventing them from seeing materials in their
Brightspace courses and/or not having access to Zoom links for remote courses.
If students changed course sections, they may still be enrolled in the wrong
course and not have enrolled correctly in the new course section. If
faculty are brand new to MCC and were just assigned to a course within the last
several days, they may not have access to their own Brightspace course. Other
faculty adjustments may not be reflected properly in Brightspace.
What we are doing: We are working with the SICAS team
to understand the problem and will update when we have a resolution.
In the meantime, if you are a faculty offering a remote course, please
review your Banner roster closely with your Brightspace Classlist and send your
zoom information to students that may not have Brightspace access. You may also
wish to record your meeting to share with any students that could not make it
to their first class. Please be understanding during this transition. If you
are teaching an online/hybrid/hyflex course, you may wish to share your CIS
directly with students through MCC email so students can get started while
waiting for Brightspace access.
We appreciate your patience as we work through this.
Gilbert, Andrea
Instructional Technologies
08/30/2022