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MCC Daily Tribune

Remote or Telecommute Work: Don't Miss Any Calls!

Stay Connected and Never Miss a Call!

To ensure you don't miss any important calls while working remotely or telecommuting, you can use call forwarding to redirect your office phone calls to another number, including another extension, your voicemail, or an external number.

Voicemail to Email and Cisco Jabber:

  • Voicemail to Email: Set up your voicemail to forward messages to your email, allowing you to open the *.wav file and listen to the messages left for you.
  • Cisco Jabber: Use Cisco Jabber to remotely access your office phone, allowing you to answer and place calls as if you were in the office.

To request setup for voicemail to email and/or Cisco Jabber, please call (585) 292-8324, option 3, available Monday through Friday, 8:45am to 4:45pm.

Quick Reference Guide: For more tips on working with your Cisco Phone, such as changing ring tones, check out the Quick Reference Guide.

Call Forwarding

From your desktop CISCO phone:

Step 1. Press the CFwdAll softkey on your phone. Enter the number to which the incoming calls should be forwarded to.

For outside MCC numbers - Enter “91XXXXXXXXXX” (including your area code)
You will see a white arrow moving in upper right corner of screen, next to your number 585292xxxx or 585685xxxx

Note: The user can either use a voice mailbox number, another extension, or an outside number to forward calls to.

Step 2. To stop call forwarding, press the CFwdAll softkey again.

Best practice, test call your number from another line and see if it forwards correctly!

To forward through the web portal (myphone.monroecc.edu):

  1. Login with your MCC network credentials and authenticate.
  2. On the CISCO Unified Communications Self-Care Portal - enter user name (do not include @monroecc.edu) and password.
  3. You will be greeted with a “My Phones” page.
  4. Click on Call Forwarding on the left.
  5. Click on your Extension number.
  6. Check the check box for “Forward all calls to:” and click the dropdown on the right.
  7. Click on “Add a new number” and enter phone number. Off-campus enter 91XXXXXXXXXX (including your area code).
  8. Hit Save button and log out.

To unforward through the web portal, log in and uncheck the box, hit save. 

Best practice, test call your number from another line and see if it forwards correctly.

Ann Penwarden
Computing & Information Technology Services
07/01/2024