Cisco Phones Quick Reference Guide

LCD Contrast Control & Ring Settings

To adjust display contrast, while set is idle:

• Press Settings Button
• Select User Preference
• Press Contrast
• Press Up or Down softkey
• Press Save softkey
• Press Exit softkey until back to Main Screen

To change ring tone, while set is idle:

• Press Settings Button
• Select User Preference
• Select Rings
• Select Default Ring
• Highlight each ring tone and use the Play softkey to listen

To select desired ring tone:

• Highlight desired ring tone
• Press the Select softkey
• Press Exit softkey until back to Main Screen

Note: You can select a different ring tone for each shared line on your phone set

Placing a call - you have several options when placing a call from your Cisco phone.

• Lift handset OR
• Press Speaker button OR
• Press New Call softkey OR
• Key in desired number
• 4 digit extension OR
• 9 plus outside number (NO return dial tone after pressing 9)

NOTE: You can key in number first, then press Dial softkey and lift handset

Redial allows you to redial the last number you called.

• Press Redial Softkey

This can be used for internal or external numbers.

You can place two calls from the same line on your Cisco phone.

• Make first call
• Ask caller to hold
• Press HOLD softkey
• Press New Call softkey
• Dial next number (can be internal or external)

If second call is busy, unanswered, or refused:

• Press EndCall softkey
• Press Resume softkey

To alternate between two calls:

• Highlight the held call by using the Navigation Button
• Press Resume softkey

If you wish to join the two parties:

• Use navigation button and highlight held call
• Press more softkey
• Press Join softkey

You have several options when answering a call on your Cisco phone.

• Lift handset OR
• Press Speaker button OR
• Press Flashing Line button OR
• Press Answer softkey

Answering Multiple Calls

• While on active call, you hear a call waiting tone:
• Press Answer softkey
  ** first caller automatically placed on hold
• While on active call, another call comes in on a shared line:
• Press Amber Flashing Line button
  ** first caller automatically placed on hold
• Switching between active calls on one line:
• Use Navigation Button
• Highlight the caller you wish to speak with
• Press Resume softkey
  ** other caller automatically placed on hold
• Switching between active calls using two or more lines:
• Press desired Line Button
  ** other caller automatically placed on hold

Used when you receive a busy signal on internal calls

To activate Call Back:

• Press CallBack softkey
  When the extension becomes available your phone will “chime”
  You have the option to:
• Press the Dial softkey to complete call
• Press the Cancel softkey to cancel call

Allows you to place caller on hold while you retrieve information for that call.

During active call:

• Press HOLD softkey

To retrieve your held call:

• Press Resume softkey or Line Button

If multiple calls are on hold, use the Navigation Button to select line:

• Press Resume softkey

Allows you to join two active calls on same line.

While one caller is on hold and another call is active:

• Press Navigation Button to highlight the held call
• Press more softkey
• Press Join softkey

Allows you to transfer a call to another extension

Announced Transfer

• During active call
• Press Transfer softkey
• Dial Extension Number
• Announce Caller
• Press Transfer softkey
• Hang Up

Unannounced Transfer (Should be used when transferring a call to a department using a call processing application i.e.: Admissions, Bursar, etc.)

• During active call
• Press Transfer softkey
• Dial Extension Number
• Press Transfer softkey
• Hang Up

Transfer a caller to a voice mailbox

During an active call:

• Press Transfer softkey
• Press * Extension number
• Press Transfer softkey
• Hang up

Allows up to five(5) parties in a conversation.

Call the first person, and then use the steps below to add each new party

• Press more softkey
• Press Confrn softkey

You will hear dial tone

• Dial next Ext. No. or dial 9 and outside No.

While on line with that party

• Press Confrn softkey to connect all parties
• Repeat above steps to add additional parties

To reconnect with conference if call is refused, busy or isn’t answered:

• Press EndCall softkey
• Press Resume softkey

Note: While on conference call, internal parties can press the more softkey, then ConfList softkey to view a list of the parties currently in the conference. An * designates the initiator of the conference in the list. Initiator can remove anyone from the conference.

Allows you to answer a call to an extension in your pick-up group. Display will show the extension you are picking up and the calling party. You have a choice of answering the call OR letting it proceed to voice mail.

• Press PickUp softkey displays above information
• Press Answer softkey to pick up call
• OR call proceeds to the called party’s voice mailbox

Allows calls to go directly to your voice mailbox OR ring at another extension.

To your voice mailbox

• With handset in place press CFwdALL softkey (you will hear confirmation tone of 2 beeps)
• Press messages button or 8300 (you will hear confirmation tone of 2 beeps)

To another extension

• With handset in place press CFwdALL softkey (you will hear confirmation tone of 2 beeps)
• Enter extension number (you will hear confirmation tone of 2 beeps)

NOTE: See Forwarding Shared Lines tab

Allows you to put a caller on hold at a specific number and use another phone to retrieve that caller.

During active call:

• Ask caller to hold
• Press more softkey
• Press Park softkey (display shows the park number the caller is parked on)
• Make note of this number (displays for 30 seconds)

To retrieve the Parked Call:

• From any Cisco phone, dial the park number (call will be held for 5 minutes)

Allows you to set up a code or button (if available) for your frequently called numbers. This is done through the internet.

To set up Speed Dial Numbers:

• Launch Internet Explorer
• Type in https:/mcc-b083/ccmuser
• Click – continue to this website (not recommended)
• Enter network user ID
• Enter network password
• Select User Options drop down
• Select Device
• Select Speed Dials

You are ready to enter up to 99 speed dial numbers:

• Available Speed Dial buttons and/or
• Remainder as one or two digit Speed Dial
• On campus numbers
• enter the 4-digit extension (e.g. 1234)
• Off campus numbers
• Enter 9 + 7 or 10 digit phone number (e.g. 92922000)
• When finished, click Save
• Logout

NOTE: You can print the internet page as a reference for your speed dial numbers

To Use Speed Dial:

• Press speed dial button on phone set OR
• With handset on hook press one/two digit number
• press AbbrDial Softkey

To forward shared lines on your phone:

• Launch Internet Explorer
• Type in http/mcc-b083/ccmuser
• Click – continue to this website (not recommended)
• Enter network user ID
• Enter network password
• Select User Options drop down
• Select Device
• Select Line Settings

You can now forward the shared lines on your phone to either the voice mailbox or to another extension number.

• Check either voice mailbox or enter extension number
• When finished press Save

NOTE: There will not be any visual indicator on the phone set that a shared lines has been forwarded.