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MCC Daily Tribune

Tech Tip: Working with Outlook Focused Inbox

The Focused Inbox is a feature we gained when we migrated to Microsoft 365 back in 2022.  Here are some tips for working with the focused inbox:

  • Best practice would be to always scan "Other" on a regular basis. (You just need to click on the tab and scan the sender.)
    • By default, Outlook posts a notification at the top of the inbox alerting you to new emails in Other or Focused depending on where you are.
  • Change how your messages get organized:
    • From your inbox, select the Focused or Other tab, and then right-click the message you want to move.
    • If you're moving a single message from Other to Focused, select Move > Move to Focused inbox. Select Always move to Focused inbox if you want all future messages from the sender to be delivered to the Focused tab. (or vice versa to take something from Focused to Other for future emails).
  • Create a Rule
    • When an email you would like to appear in the Focused Inbox arrives in the Other Inbox, click the ellipsis in the upper right corner and choose Advanced actions > Create rule. Under Always move messages from <sender name> to this folder:, choose Inbox, then click OK.

Tech Tip on how to turn off the Focused Inbox 

For assistance call Employee Technical Support at (585) 292-8324, option 3, Mon. through Fri., 8:45am to 4:45pm.

Ann Penwarden
Computing & Information Technology Services
05/16/2024